Business Systems Analyst (Knowledge and Analytics)

SUMMARY:
project implementation, process changes, integrations, migrations and business intelligence

POSITION INFO:

BUSINESS SYSTEMS ANALYST

Accountable for specialist outputs and initiating changes in processes, policies, procedures, standards and services within inter-related functional areas of responsibility. This role will work with various concrete variables, requiring an understanding of the theory or practices underpinning inter-related functional processes within a multi-procedural environment.

Job Purpose
This role will provide specialist outputs to the business by delivering system project implementation, process changes, integrations, migrations and business intelligence reporting to internal customers through application and vendor management. Thereby acting as a catalist for operational excellence and sustainable business growth.

Key Accountabilities and Outputs

• Conduct business needs analysis by consulting with stakeholders. Elicit and document these requirements
• Plan solution at a high level to meet the requirements and needs of business, considering timelines, current systems, business processes, integrations and possible new hardware or software and anticipating any requirements that might not have been considered during initial consultation with business
• Consult with vendor/s to discuss scope of requirements, costing and availability timelines for development, implementation or enhancement
• Test development, enhancement or implementation in a test environment, this might included development testing as well as user acceptance testing and requires attention to detail and consideration of other impacting systems or processes
• Improve or adjust approach if need be until business requirement is successfully met through the solution.
• Communicate any substantial updates, changes or adjustments with the business function
• Lead, direct and drive the development teams to success through value added progress updates and meetings
• Compile training material. It might also be required to train the end user or facilitate such training when done by the functional team. This training can include travelling to different regions to ensure user acceptance of change
• Plan deployment of solution by consulting business stakeholders on any business impact in deployment such as system downtime required, month end, financial year end etc.
• After go-live support. This includes day to day business support and application management
• Maintain and enhance new and existing systems, processes and applications. This requires forward thinking and uncovering areas of improvement

Qualifications and Experience

• Bachelors Degree (3 years) / NQF level 7 (Essential)
• 5+ Years experience in similar position

Financial acumen

• Experience Master data management
• Proficient in Microsoft Office 365
• Experience in Project Management
• Experience in delivering strategic business solutions
• Experience in SAP S4 Hana (Operational functionalities) (Essential)
• Experience in warehouse management systems, transport management systems, customer relationship management system, electronic document integration and optical character recognition principles will be beneficial
• Experience in FMCG beneficial

Key Qualities
Communication
Routine communication and written proposals or presentations to and with customers or clients

Problem Solving
Proactive identification of interconnected functional problems, determine impact, patterns and trends, identify best fit alternatives, best practice solutions and anticipate future problems.

Relationships Maintained
Others outside of own work area but inside the organisation

Behavioural Competencies
Collaboration

• Meets commitments to team members or others in the organisation.
• Actively contributes to team discussions and the accomplishment of team work plans.
• Shares expertise and resources to help others address their needs.
• Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results. Actively keeps all stakeholders informed.
• Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in full agreement with the team’s direction.