CIS CLIENT SERVICES ADMINISTRATOR

Your relevant diploma or degree and a minimum of 5 years client services specialist experience is required to fullfill the following duties:

People

• Ability to communicate with a variety of individuals on all levels to obtain and confirm information
• Maintain important level of professionalism, competence and confidentiality
• Build positive and productive client relationships
• Liaise with clients’ partners, admin and finance teams
• Work effectively in a team

Processes

• Attending to emails received in client services mailbox – direct clients, LISPs and financial advisors
• Logging client queries on Silica AWD
• Processing rejected instructions on AWD
• Answer incoming calls and respond to customer’s emails
• Responding to escalated calls, queries and emails
• CIS transactions – forward to Silica, including new business, redemptions, switches, etc.
• FICA – having a clear understanding of current legislations with regard to POPI
• Liaise with VIP clients, investors
• Investor and broker queries
• Liaise with admin and system administrators
• Ensure that all necessary information is maintained and updated in a database for easy access
• Distribute portfolio information where and to whom required
• Assist with risk identification
• Contribute to efficient CI operations by monitoring and tracking the accurate and timeous processing of client transactions and requests by admin service providers
• Capitalize on opportunities to demonstrate superior customer service through the provision of courteous and efficient solutions to clients’ needs
• Backup to Head of Client Administration
• Adhoc testing on Silica, AWD and Web portal

Reconciliations

• Daily monitoring of the unreconciled items on Silica Reports Adhoc

Fund Administration: Linked Investment Service Provider(“LISP”)

• Providing statements to LISPs
• Backup to LISP Administrator