CRM Analyst

 

Recruiter:

Set Consulting

Job Ref:

4262312399

Date posted:

Saturday, September 17, 2022

Location:

Cape Town, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

CRM Analyst

R300K

Cape Town

An exciting opportunity for someone within E-commerce, who has an eye for detail, and a passion for data and improving the customer experience. For this position, one must thoroughly understand HubSpot capabilities and its integration with other systems.

The successful candidate will be the go-to person for anything related to their CRM system. This includes building new workflows and reports, ensuring data integrity in their customer database, and analysing data to make evidence-based recommendations to their business teams across their business units. 

Responsibilities:

  • Developing new email workflows and maintaining existing workflows
  • Designing and building new reports and dashboards
  • Building and maintaining email templates
  • Setting up new user profiles and managing roles and access according to GDPR/POPIA legislation
  • Ensuring data consistency and integrity with other internal systems
  • Troubleshooting and solving technical issues with the HubSpot team
  • Liaising with our marketing teams to ensure that we are leveraging our their platform
  • Database cleaning, i.e., performing regular checks to maintain the health of their database
  • Collaboration with marketing teams across estates to provide CRM support
  • Setting up automations for various internal and external processes
  • Managing and reporting on short-term projects
  • Training new and existing HubSpot users

Qualifications and experience required:

  • A degree in an appropriate field of study: Marketing / Business / IT
  • Minimum two years’ work experience, preferably in a sales or marketing environment
  • Advanced computer skills (Experience in using Microsoft Excel)
  • Interest in mastering new software systems
  • Ability to communicate well and advise users on best practises
  • Fluent in English and Afrikaans
  • Experience with CRM software (e.g., HubSpot, Salesforce) will be advantageous
  • Experience in data analysis and statistics will be advantageous

Please apply online. 

 


 

 

 

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