CRM Manager

SUMMARY:
CRM Managers: what if your next move wasn't just another customer marketing role... but an opportunity to shape customer experiences, drive retention, and deliver measurable business growth through data-driven CRM strategies?
Our clients, leading players across the Digital, Retail, Financial Services, E-commerce, and Consumer sectors, are consistently looking for top-tier CRM professionals to drive customer engagement, loyalty and business growth and I am looking to engage with top talent in this niche for our talent pool. This could be an opportunity to position yourself for future career opportunities with organisations that value CRM expertise and offer exciting career growth, exposure to diverse customer journeys, and the chance to make a real commercial impact.

POSITION INFO:
Expect opportunities that may include: Developing and executing CRM strategies aligned with business objectives and customer lifecycle goals Managing customer engagement programmes across email, SMS, push notifications, in-app messaging, and other digital communication channels Designing and optimising automated customer journeys, segmentation strategies, and personalised campaigns Analysing customer behaviour, campaign performance, and lifecycle metrics to identify opportunities for optimisation and growth Driving customer acquisition, retention, reactivation, loyalty, and customer lifetime value initiatives Managing CRM platforms and marketing automation systems to ensure efficient campaign execution and data integrity Collaborating with Marketing, Digital, Product, Sales, and Data teams to deliver integrated customer experiences Conducting A\/B testing on messaging, creative, offers, and customer journeys to improve campaign performance Developing dashboards and reporting frameworks to provide actionable insights to key stakeholders Ensuring CRM activities comply with data privacy regulations and industry best practices Staying up to date with CRM trends, customer engagement strategies, and marketing technology innovations Job Experience and Skills Typically Required: Education: Diploma or Degree in Marketing, Business, Communications, Digital Marketing, Commerce, or a related field Experience: Minimum 5+ years' of experience in CRM, Customer Marketing, Lifecycle Marketing, Retention Marketing, or Marketing Automation Proven track record of developing and executing successful CRM and customer engagement strategies Experience managing customer segmentation, automated journeys, and personalised marketing campaigns Experience working with CRM and marketing automation platforms such as Salesforce Marketing Cloud, HubSpot, Braze, Klaviyo, Microsoft Dynamics, Adobe Campaign, or similar platforms Experience analysing campaign performance and customer data to drive continuous optimisation and commercial outcomes Skills: Strong knowledge of CRM strategy, customer lifecycle management, segmentation, and personalisation Proficiency in CRM platforms, marketing automation tools, and campaign management. Strong analytical skills with experience interpreting customer data, campaign performance, and retention metrics Understanding of customer journey mapping, audience segmentation, A\/B testing, and campaign optimisation Excellent communication, stakeholder management, and cross-functional collaboration skills Strong attention to detail, project management, and problem-solving abilities. Experience with SQL, Power BI, Tableau, Google Analytics, or other reporting and visualisation tools will be advantageous. Salesforce, HubSpot, Braze, or other CRM platform certifications will be advantageous. Apply now! For more exciting Digital Marketing vacancies, please visit: and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town. Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs. I also specialise in recruiting in the following: Digital Marketing, Performance Marketing, Paid Media, PPC Specialists, Google Ads Specialists, Social Media Advertising, Growth Marketing, Digital Campaign Management, Marketing Analytics, Programmatic Advertising, E-commerce Marketing, Demand Generation If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles and positions.