CTS 18665 - Operations/Branch Manager (Machinery) – Durban

Your responsibilities will be the following:

• Manage the branch to exceed all business plan targets inclusive of those outlined in the personal performance contract and the performance contracts of all subordinates, profit and loss, balance sheet, workshop/warehouse efficiency, sales as well as margin and market share targets.
• Manage the income statement and balance sheet in line with business targets.
• Manage and drive prospects to sales conversion.
• Ensure sales teams achieve their monthly and yearly targets
• Manage standardised service processes to control call-out, job initiation, quoting, works orders, costing, invoicing, accurate service records and ensure procedure compliance
• Manage working capital with dedicated focus on debtors, new, used and parts stock and WIP aging.
• Manage the warranty process and provide feedback to the technical department to ensure product and service improvement.
• Review external and internal audit/assessment reports and implement corrective action relating basic workshop, special tooling and safety equipment.
• Perform quarterly service plan and maintenance contract reviews, manage service providers and key customer relationships.
• Responsible for the growth of the STR rental fleet and the efficient and accurate management of the department
• Perform team and individual performance reviews, implement and monitor corrective and development action plans.