CUSTOMER SERVICES MANAGER

Recruiter:

Telebest

Job Ref:

CTT000259/DW

Date posted:

Friday, February 11, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
CUSTOMER SERVICES MANAGER

The position holder works closely with the Site Operations Manager and Senior Customer Service Manager in seeking to ensure the operative and economic success of the client in Cape Town focusing on people, performance and quality.

JOB DESCRIPTION:

5 Years proven leadership/management experience in Contact/ Service Centre operations which includes detailed knowledge of processes and key performance indicators
Leadership experience in the airline industry is highly advantageous
Proven experience and demonstrated ability to optimise team performance
Demonstrated leadership experience, including people management & development
Demonstrated knowledge and experience with Workforce Management systems and principles
Substantial and broad experience with the implementation of change management
Project management experience and the ability to drive project outcomes from end to end
Proficiency in English [fluency in another language (native speaker level) is desirable depending on the location]
Responsible for the planning and steering of the organization with delegated authority by the SOM and in close cooperation with the central Workforce and Steering/Global Operations unit
Oversees the provision of local workforce management support and services for the organisation
Analyses performance and quality delivery relative to applicable objectives and indicators and drives the establishment of necessary measures for improvement where needed
Establishes appropriate controls to ensure accurate and timely reporting and effective performance/service analysis for both the organisation and operative personnel
Responsible for staff planning (midterm and long-term optimization); identifies situations of over/under-staffing and initiates appropriate action to safeguard the continuous improvement of service level achievement
Assumes responsibility for the coordination of new business initiatives across the (local) organisation together with Lufthansa InTouch project management representatives
Manage productivity, meets, and exceeds budgetary requirements

If you do not receive feedback within 7 days of applying then please consider your application as unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Services Team Leader
Location: Cape Town
Salary: R21 000
Our client, one of the fastest-growing online home retailers in the UK is seeking an experienced customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. Whil...
15 days ago

INTERNAL SALES / CUSTOMER SERVICES ADMINISTRATOR
Location: Cape Town
Salary:
Internal Sales/customer Service Administrator Thornton, Cape Town R21 000
22 days ago

Customer Services Team Leader
Location: Cape Town
Salary:
Our client is seeking an experienced customer Service Leader to enhance the teamâs capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received ...
29 days ago

FMCG Sales Representative
Location: Cape Town
Salary:
Are you a motivated, target-driven sales professional with a passion for identifying new business opportunities and building lasting client relationships within the hospitality industry?A respected supplier of specialised industrial cleaning chemical solutions is looking for a proactive Sales Representative to drive growth by selling its product range directly into the hospitality, food & beve...
Today

Front Office Manager
Location: Cape Town
Salary: 32000 Monthly
A 5 star Hotel in CT has a vacancy available for a "Front Office manager". Salary: R420 000 pa + 13th cheque
Today

Operations Manager
Location: Cape Town
Salary:
1 day ago

Specialist: Landlord Relationship
Location: Cape Town
Salary: Market-related Hourly
Our client, a leader in the Telecoms Industry is seeking a Specialist: Landlord Relationship, to manage end to end Landlord relationships, lease renewals and operational projects.
2 days ago

Salesman
Location: Cape Town
Salary:
Our Client is seeking a Battery Fittment / Salesman to join their company Maitland Cape Town.
2 days ago

Technical Sales Representative
Location: Cape Town
Salary:
Are you a driven, results-focused sales professional who enjoys prospecting for new business and building strong, long-term relationships within the hospitality sector?A well-established supplier of specialised industrial cleaning chemical solutions is seeking a proactive Sales Representative to expand its footprint across the hospitality, food & beverage, and laundry industries. This role off...
7 days ago

Finance & Operations Manager
Location: Cape Town
Salary: 400000 Annually
Finance & Operations managerLocation: Cape Town (Hybrid)
7 days ago

CUSTOMER SERVICES MANAGER

Similar jobs you might be interested in:

Create a free job alert for CUSTOMER SERVICES MANAGER in Capetown