Call Center Team Leader

Recruiter:

PlaceTalent

Job Ref:

JHB000409/NC

Date posted:

Monday, September 29, 2025

Location:

Pretoria, South Africa

SUMMARY:
Our client, based in Pretoria East, is looking for dedicated and motivated Call Centre Team Leaders. The ideal candidates will have strong leadership skills and a passion for delivering exceptional customer experiences.

POSITION INFO:
Minimum Requirements:

Pharmacist’s Assistant Post-Basic Certificate preferred
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Ability to work under pressure and meet performance targets
Knowledge of relevant health industry regulations and best practices

Key Accountabilities:

Lead, motivate, and mentor a team of customer service representatives to achieve performance targets and exceed customer expectations.
Monitor team performance through KPIs and quality metrics, providing regular feedback and coaching to improve individual and team results.
Conduct training sessions for new and existing team members, ensuring they are well-equipped to handle customer inquiries effectively and professionally.
Efficiently manage call center workflow, ensuring smooth operations and adherence to schedules.
Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
Generate and analyze performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
Foster open communication within the team and act as a liaison between the team and senior management, conveying feedback, challenges, and opportunities.
Ensure team members comply with company policies, procedures, and compliance requirements.

Please apply directly by clicking the apply button or visiting for more exciting opportunities.

If you have not received a response within one week, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.

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