Call Centre Agent

Job Description:

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. 

Key Responsibilities Areas

Respond to customer queries via telephone calls, webchat, and email

Provide customers with correct information

Take steps to retain customers

Resolve customer inquiries quickly, efficiently, and to a high standard

Identify customers’ needs for other business units

Maintain the accuracy of customer data

Handle customer concerns and objections

Qualifications

• Matric/Grade 12

Experience Required

• Minimum of 2 year of working experience in a call centre environment

Hours:

Monday to Sunday

Shifts between 9am and 10pm

Salary: Basic plus monthly incentives