Call Centre Operator (Logistics)

Recruiter:

Hlabahlosile

Job Ref:

Elmarie

Date posted:

Monday, March 16, 2026

Location:

Pretoria, South Africa

Salary:

Annual Salary

SUMMARY:
The Call Centre operates 24/7/365 and supports fleet operations. The operator manages breakdowns, driver communication, route monitoring, and logistics system updates to ensure smooth transport operations.

POSITION INFO:

Key Responsibilities

Handle truck and trailer breakdown calls and arrange repairs with approved dealers or service providers.
Provide status updates to Fleet Controllers and maintain breakdown records.
Authorise and record diesel refuelling at approved stations.
Capture load information on the system (client details, departure time, load mass, kilometres).
Record arrival and offloading information for each load.
Monitor truck movements and investigate route deviations.
Manage driver journey plans and sleep schedules.
Respond to incidents such as accidents or hijackings and initiate recovery procedures.
Manage pool vehicle bookings, inspections, and damage reporting.

Requirements

Matric / Grade 12 (essential)
Diploma in Logistics or Transport Management (advantageous)
2–3 years experience in a logistics call centre or transport environment
Languages: English (required), Afrikaans (advantage)
Willing to work rotational shifts and weekends

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