Casino Risk Specialist

SUMMARY:
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POSITION INFO:

• Protect corporate assets by identifying fraudulent behavior conducted by existing or new application players that attempt to defraud the company by identity theft or bonus abuse with the intention of exploiting temporary application weaknesses/bugs or more elaborated cheating/collusion activities.

• Check game play, handling/processing of customer daily withdrawal requests and verifying due diligence on customers. You will be involved in collating background information and analyze data to develop and deliver quality risk analysis on customer behaviour. You will also have a strong will and desire to be customer focused and engage in providing an excellent customer journey to all players by dealing with complaints and payment escalations.

• Perform risk assessment of new/current players throughout their customer journey and generated by the current Risk framework and perform EDD when appropriate.

• Evaluate, review and approve KYC documents sent in by players and use your expertise to establish affordability and legal funding when handling documents such as source of wealth and/or source of funds to mitigate AML risks or proceeds of crime.

• Ensure that all tasks performed are in line with the set processes and procedures related to anti-money laundering and KYC flows.

• Liaise with 3rd party Payment/fraud providers for enhanced investigations or resolutions linked to Player issues.

• Evaluate and identify suspicious behavior, as well as independently report Suspicious Transaction Reports (SAR) to the MLRO and deputy.

• Conduct enhanced ongoing monitoring and compiling of additional due diligence where this may be needed.

• Analyse, prepare and handle chargeback disputes.

• Compile and handle daily reports and account reviews, under the supervision of the Payments and Risk Team Leader. It works while maintaining an excellent customer experience.

• Identify and investigate fraudulent behavior including identity theft, bonus abuse, collusion, or exploitation of system vulnerabilities.

• Monitor gameplay and customer activity for suspicious patterns.

• Handle and process customer withdrawal requests with a risk-aware approach.

• Analyse player data to generate risk assessments and behavior patterns.

• Evaluate, review, and approve customer KYC documents.

• Perform Enhanced Due Diligence (EDD) where necessary to assess affordability and legality of funding (SoW / SoF).

• Ensure all AML and KYC procedures are followed in line with internal policies and regulatory requirements.

• Ongoing player monitoring to detect irregular activities.

• Prepare and submit Suspicious Activity Reports (SARs) to MLRO or deputies.

• Compile daily risk and payment reports and account reviews under team supervision.

• Liaise with 3rd-party fraud and payment providers for escalations or advanced investigations.

• Work closely with the Payments and Risk Team Leader and relevant stakeholders on high-risk cases.

• Analyse and manage chargeback cases effectively.

• Prepare detailed responses and documentation for disputes.

• Handle escalated customer queries related to payments and risk issues.

• Deliver a smooth and secure customer journey while enforcing risk protocols.