Change Manager (JB2172)

Change Manager (JB2172)
Durban, Kwa-Zulu Natal
Salary negotiable based on experience
Duration: 12 month contract, with possibility of extension

A new and exciting opportunity is now available to join a leading SA based company as Change Manager for Office365 and its many Applications. Excellent expertise and support is required to realise the business transformation objectives. The role incumbent applies best practice Change Management techniques and methodologies that maximise employee adoption and usage and minimise resistance to ensure solutions are successfully implemented and adopted.

Based in Durban at our clients’ offices 5 days per week, the candidate is expected to know the best practices for change management, governance, and deployment strategies. During the implementation, the candidate is also required to prepare content and deliver training for business users around the respective Office 365 services.

Minimum Requirements:
Track record of successful IT change management with achieving identified strategic business objectives and benefits
Extensive knowledge of Office365 Applications and integrations
Three or more years of experience in IT and business/industry
Demonstrated experience in working with diverse teams
Demonstrated experience in change management for three or more large scale MS O365 implementations
Significant work experience within the past 3 years in developing/updating/presenting training materials and effectively communicating with users both orally and in writing.
Exceptional written and oral communication skills, which are essential for interacting with key stakeholders at all levels across the project to manage, inform and influence successful project outcomes
Experience and deep knowledge of change management methodologies, approaches and tools
Certification in a change management methodology highly desirable
Good working knowledge of industry-standard IT project management methodologies and project life cycles highly desirable
Expertise in setting and managing stakeholder expectations
Deep understanding of the impact of change, and the interdependencies with and impact on the business
Possesses a distinctive blend of business acumen
Experience working side-by-side with large implementation vendors.

Duties and Responsibilities:
Employ a structured change management methodology to create conditions for a smooth transition to change and promote maximum enthusiasm to adapt to the change.
Develop and oversee the training plan necessary for a smooth transition.
Prepare for change by assessing the magnitude of change and the organisation change readiness.
Conduct thorough methodological investigations to identify key stakeholders impacted by the change and when the timing of that change will be.
Assist in developing mass communications that will be used to update the company on the Office 365 project
Promote the business vision with a benefit framework that links adoption to change to successful project delivery and business outcome.
Create tailored change management plans with respect to training and orientation to accommodate the needs of different stakeholder groups impacted by the change.
Identify "landmines" and potential points of resistance, and develop counterstrategies to mitigate or minimise potential resistance.
Conduct an IT gap analysis, and promptly address doubts and uncertainty surrounding the change to foster a positive acceptance of change.
Provide ongoing coaching and mentoring around good change management practices to senior leadership and project managers to increase their effectiveness in driving sustainable change.
Account for all events that impact employees, and regularly review ongoing changes
Solicit feedback to assess the success of the change management activities and behaviour changes
Lead (where one is agreed on and needed) the establishment of a community of change agents and/or evangelists to put a face on change, and leverage trusted informal leaders to create understanding among employees and influence successful organisational change.