Chief Concierge

SUMMARY:
Iconic Hotel, part of an international group based in Cape Town is looking for a Chief Concierge to ensure the smooth and efficient operation of the concierge department and coordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests.

POSITION INFO:
Duties:

Lead and create a work environment that is high in employee morale and provides constant learning & development
Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
Recruitment and Performance Appraisal / Management all associates in the department.
Ensure and manage an efficient Concierge department / service / front drive.
Control and direct the concierge team
Well versed in the events, happenings in and around the city.
Well connected to key restaurants, venues, and contacts in airlines, theatres and other leisure outlets for last minute guest requests.
Ensure that assistance is being always provided to all customers and guests and their stay
Provide fast, courteous and professional service to both guests and customers of the hotel.
Maintain and control the use of the arrival and departure luggage room, ensuring that luggage is properly stored and always labelled.
Arrange and prepare information on Special Events or Hotel Services to be bulletined.
Ensure that all equipment within the section is properly maintained and in good working condition
Assist in identifying training needs, develop training plans and implement training sessions for all associates
Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the section.
Ensure daily departing time of due-out guests and arrange for taxis, shuttle arrangements and limousine services to the airport if required.
Coordinate VIP arrivals and departures.
Monitor the Concierge team and ensure that they are engaged in their daily
The ability to assist in the reconciliation of charges originating from the Concierge Desk
Ensure a smooth working relationship between the Bell Service and all other departments of the hotel.
Duty Management shifts.
Manning of the front drive area making sure that parking is blocked off when needed.
Scheduling of associates based on operational requirements and ensuring that all areas are sufficiently covered.
Ensure that all associates are well versed on services & recommendations for activities inside & outside the hotel
Ensuring compliance within the department and that Health & Safety directives are carried out.
Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
Efficient implementation of all work related instructions given by the superiors / management.

Requirements:

Grade 12
A formal hospitality qualification
At least 3-4 years in a similar position in comparable hotels
Valid PDP Driver’s License
Proficiency in Front Office tasks
Good networking skills
Good organizing skills
Ability to operate computer systems with ease (knowledge of Microsoft Office & Amadeus)
Ability to remain calm and composed in difficult situations
Ability to remember guests and their preferences
Understanding of travel and the tourism industry
Required excellent time management and problem-solving skills