Chief Operating Officer

SUMMARY:
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POSITION INFO:

Chief Operating Officer
Location: Bryanston, South Africa
Type: Permanent | Executive Leadership | Financial Services

Optimise operations. Drive customer excellence.
This is a high-impact executive opportunity for a strategic, operational leader with deep experience in insurance. If you’re ready to transform post-sales operations, elevate customer service, claims, and retention, and embed best practice and technology, this is your chance to lead.

About the Role
You’ll drive the strategy and performance of post-sales insurance operations — overseeing customer support, retention, claims, and process improvement. You’ll champion service excellence, compliance, and efficiency, working closely with leadership, cross-functional teams, and key partners to deliver outstanding customer outcomes.

What You’ll Do

• Design and execute customer support strategies that deliver results.

• Oversee customer service, claims management, and retention.

• Develop products, processes, and systems to improve outcomes.

• Lead, mentor, and inspire operational teams for high performance.

• Drive process improvements through automation and innovation.

• Monitor KPIs and implement data-driven operational enhancements.

• Collaborate with IT and digital teams to leverage technology.

• Ensure full compliance with industry regulations and policies.

• Manage budgets, resource allocation, and cost optimisation.

• Build strategic partnerships with the CEO, CFO, and key stakeholders.

What You Bring

• Bachelor’s in Accounting, Actuarial Science, Business Admin, Insurance, Finance, or related (MBA is a plus).

• 8–10 years in insurance operations, with 5+ years in a leadership role.

• Deep knowledge of post-sales insurance processes and compliance.

• Proven track record in process improvement and performance optimisation.

• Strong data management and analytical skills.

• Expertise leading large cross-functional teams and operational initiatives.

• Excellent people leadership, communication, and stakeholder management.

What Success Looks Like
An optimised, compliant, and efficient post-sales operation delivering customer satisfaction and retention — driven by data, best practice, and your strategic leadership.