Chief Operating Officer (COO):

Recruiter:

WMS Secure

Job Ref:

1709746100

Date posted:

Thursday, August 28, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Our client is seeking an experienced and strategic Chief Operating Officer (COO) to join their leadership team.

Key responsibilities

Lead and manage the day-to-day operations of the business, ensuring seamless coordination across all operational departments.
Direct oversight and leadership of the following core teams:
Customer Support
VIP/Player Management
Fraud & Risk Management
Payments Operations
Retention Marketing
Develop and implement scalable processes, performance metrics, and KPIs across all operational units to drive efficiency and player satisfaction.
Collaborate closely with the CEO and other executives to define and execute the company's strategic roadmap.
Oversee and enhance the player journey, ensuring a world-class user experience from onboarding through retention and reactivation.
Ensure compliance with regulatory requirements in all operational activities, across multiple jurisdictions.
Identify and implement opportunities for innovation, especially through the integration of crypto payments, blockchain-based features, and other web3 advancements.
Build and mentor high-performing teams, nurturing a culture of accountability, agility, and continuous improvement.
Collaborate with Product, Tech, and Marketing to support operational initiatives, product launches, and customer campaigns.
Maintain strong vendor and partner relationships, including PSPs, fraud solution providers, and CRM platforms.

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