Chief Retail Officer

SUMMARY:
-

POSITION INFO:

The Chief Retail officer will lead the company's South African retail strategy. This executive role focuses on strategic leadership, and operational excellence.

Key Responsibilities:

• Strategic Leadership
  • Develop and execute the national retail strategy.
  • Drive the merchandise assortment as well as plan the flow of merchandise .
  • Analyse market trends, customer behaviours, and competitor activities to inform decision-making.
• Collaboration with Regional Teams
  • Work closely with regional managers to ensure effective strategy implementation.
  • Foster a culture of accountability, excellence, and diversity across all regions.
• Retail Operations Management
  • Oversee all aspects of retail operations, including store performance, customer experience, and sales growth.
  • Implement best practices in inventory management, merchandising, and compliance.
  • Monitor and report on KPIs such as sales, profitability, and customer satisfaction.
• Team Leadership and Development
  • Lead, mentor, and develop a diverse team of regional managers and store teams.
  • Drive employee engagement through training and leadership development, emphasizing inclusive team development.
  • Promote a supportive and inclusive work environment.
• Customer Experience Excellence
  • Ensure consistent delivery of exceptional customer service across all stores.
  • Develop initiatives to enhance the in-store experience and build customer loyalty.
• Innovation and Growth
  • Identify opportunities for innovation in product offerings, store design, and technology.
  • Drive initiatives to expand market share and strengthen brand positioning.

Qualifications & Skills Required

• Bachelor’s degree in Business Management, Retail Management, or related field (MBA preferred).
• Minimum 8–10 years’ experience in senior retail management roles.
• Proven track record in developing and implementing successful retail strategies.
• Strong leadership skills with experience managing large, diverse teams.
• Excellent analytical and data-driven decision-making skills.
• Deep understanding of South Africa’s retail landscape and consumer trends.

This role will suit a seasoned leader with a passion for retail excellence and transformation. Someone with a results-oriented mindset with a focus on measurable outcomes who is capable of delivering through the empowerment of people.

This role is based in Germiston