SUMMARY:
Our client in East London is seeking a detail-oriented and client-focused Claims Administrator to join their team.
POSITION INFO:
The successful candidate will be responsible for managing the end-to-end administration of insurance claims, from registration through to finalisation. The role involves delivering exceptional client service, assisting walk-in clients, and providing operational support to the HUB and advisers as required. The ideal candidate should have strong administrative and communication skills, excellent attention to detail, and the ability to manage claims efficiently while maintaining accurate records and ensuring compliance with company policies and insurer requirements. Requirements: Qualifications: Completed Grade 12 (Matric). RE5 Certificate - advantageous. NQF Level 4 Short-Term Insurance Certificate (150 credits) - advantageous. Experience: Minimum of 5 years' experience in short-term insurance , specifically handling personal lines insurance claims. Previous experience working on the Tial system . Proficiency in Microsoft Outlook, Word, Excel, Teams, and SharePoint. Excellent spoken and written English proficiency, as well as at least one other official South African language. Responsibilities: Claims Administration: Manage insurance claims from initial registration through to finalisation. Register and process new claims accurately and timeously. Obtain and verify all required claim documentation from clients, insurers, assessors, repairers, contractors, and other service providers. Liaise with insurers, assessors, panel beaters, contractors, brokers, and service providers throughout the claims process. Keep clients informed of claim progress, outstanding requirements, and next steps. Monitor outstanding claims and follow up proactively on delays. Communicate claim outcomes, approvals, settlements, excesses, outstanding requirements, and repudiations to clients. Escalate complex, disputed, or delayed claims to the relevant adviser when necessary. Maintain accurate claim records, correspondence, and supporting documentation. Ensure claim files are uploaded and maintained according to company procedures. Prepare claims progress reports and identify matters requiring adviser intervention. Handle client complaints relating to claims professionally and assist with resolving concerns. Client service and Walk-in clients: Welcome and assist walk-in clients professionally. Assist clients with claim forms, supporting documentation, and general insurance enquiries. Provide a positive and professional client experience. Handle incoming telephone enquiries and redirect calls where appropriate. Ensure clients receive timely updates regarding policy and claims matters. Support advisers during client interactions when required. Policy Administration Support: Assist with policy amendments, endorsements, and insurer correspondence. Obtain supporting documentation required by insurers. Assist with policy administration and insurance transactions during peak periods. Provide general insurance administration support to advisers as required. Operational HUB Support: Assist with general office administration and document management. Maintain accurate electronic client files and SharePoint records. Support the HUB team during staff absences, high-volume periods, and other operational requirements. Assist with scheduling appointments and following up with clients. Participate in team meetings and contribute to continuous process improvement. Perform other reasonable insurance administration duties as required. Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies! Instagram: LinkedIn: website:
