Claims Assessor

SUMMARY:
-

POSITION INFO:
Claims Assessor Location: Kariega (Uitenhage), Eastern Cape Overview A leading automotive dealership is seeking a skilled Claims Assessor to evaluate and process warranty and maintenance-related claims. The successful candidate will have strong technical knowledge, dealership experience, and the ability to assess claims in accordance with manufacturer standards and policies. Key Responsibilities Assess and validate warranty and maintenance claims submitted by service departments. Review repair orders, technician reports, and supporting documentation for accuracy and compliance. Ensure claims are processed in accordance with OEM warranty policies and procedures. Investigate and resolve rejected, disputed, or irregular claims. Liaise with technicians, service advisors, manufacturers, and dealership management regarding claim-related matters. Identify potential risks, discrepancies, and opportunities for process improvement. Maintain accurate records and prepare reports on claim activities. Assist with warranty audits and ensure compliance with manufacturer requirements. Monitor claim trends and provide recommendations to improve claim success rates. Minimum Requirements Grade 12 (Matric). Qualified Motor Mechanic Trade Certificate, Diagnostic Technician Certificate, or Master Technician Qualification. Previous automotive dealership experience is essential. Sound technical knowledge of vehicle diagnostics, repairs, and warranty processes. Ability to interpret technical reports, service records, and manufacturer guidelines. Computer literate with experience using dealership management systems. Valid driver's licence will be advantageous. Competencies Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Sound technical and diagnostic abilities. Strong administrative and record-keeping skills. Effective communication and interpersonal skills. Ability to work independently and manage multiple priorities. High level of integrity and accountability. Package Market-related salary, dependent on qualifications and experience. Opportunity to join a reputable automotive dealership group.