SUMMARY:
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POSITION INFO:
We are seeking a Claims Assessor to oversee OEM Warranty and Maintenance Plan operations, ensuring dealer claims are accurate, compliant, and cost?effective. The role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair anomalies.
KEY RESPONSIBILITIES
- Assess and validate dealer Warranty and Maintenance Plan, claims in line with Group brand standards.
- Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
- Monitor and control claim / repair quality and cost through ongoing validation and system?based corrections.
- Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
- Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
- Support internal stakeholders through reporting, risk identification and audit activities
Minimum Qualifications:
- Motor Mechanic/Auto Electrician Trade Certificate
- Master / Diagnostic Technician qualification
- National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.
Work Experience:
- Minimum 5-10 years Brand technical work experience and knowledge of Aftersales Service systems and processes.
- Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
- Proven experience engaging with Dealers and Customers in a retail environment
Competencies:
- Self-motivated, disciplined, and capable of working independently
- Strong technical, analytical, decision-making, and problem-solving ability
- Excellent communication skills, professional and diplomatic approach
- Ability to negotiate, manage conflict, and perform under pressure
- Team player with good MS Office skills (Word, Excel, PowerPoint)
