Claims Assessor (Warranty / Maintenance)

SUMMARY:
Our client, a leading global organisation within the automotive manufacturing industry, is seeking to appoint an experienced Claims Assessor to join their team based in Kariega (Uitenhage), Eastern Cape.

POSITION INFO:
Requirements: Motor Mechanic \/ Auto Electrician Trade Certificate Master \/ Diagnostic Technician qualification National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage. Minimum 5-10 years technical work experience and knowledge of Group Aftersales Service systems and processes. Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively. Proven experience engaging with Dealers and Customers in a retail environment. Responsibilities but not limited to: Assess and validate dealer Warranty and Maintenance Plan, claims in line with Group brand standards. Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines. Monitor and control claim \/ repair quality and cost through ongoing validation and system‑based corrections. Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently. Provide clear guidance and coaching to improve dealer claim \/ repair quality accuracy and policy adherence. Support internal stakeholders through reporting, risk identification and audit activities. Please note: If you do not receive a response within 2 weeks of submitting your application, please consider your application unsuccessful.