Claims Consultant | Hermanus

SUMMARY:
Claims Consultant | Hermanus

POSITION INFO:

Job description:

The Claims Consultant will be responsible to provide administrative assistance and support for all commercial and personal lines claims.

Responsibilities:

• Liaising with Clients with regards to Claim requirements

• Checking of Cover vs Claim and checking Merits accordingly

• Register and Manage Claims on Broker Admin platforms and Direct

• Continual feedback to clients via Telephone, Emails and WhatsApp’s as per client preference and work with a sense of urgency to always expedite closure

• Building of strong relations with colleagues and ensuring adherence to all processes

• Quotations on new policies

• Advising on amendments to existing policies

• Record keeping on the CRM system

Minimum Requirements:

• Grade 12 Certificate

• NQF Level Short-term insurance (150 Credits)

• RE 5 Examination (Representatives)

• DOFA confirmation from FSCA

• 5+ years claims experience dealing with both personal and commercial claims

• Computer Literate (MS Outlook, Excel, Word)

• Knowledge of the Tial system will be an advantage