SUMMARY:
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POSITION INFO:
Job description:
The Claims Consultant will be responsible to provide administrative assistance and support for all commercial and personal lines claims.
Responsibilities:
- Liaising with Clients with regards to Claim requirements
- Checking of Cover vs Claim and checking Merits accordingly
- Register and Manage Claims on Broker Admin platforms and Direct
- Continual feedback to clients via Telephone, Emails and WhatsApp’s as per client preference and work with a sense of urgency to always expedite closure
- Building of strong relations with colleagues and ensuring adherence to all processes
- Quotations on new policies
- Advising on amendments to existing policies
- Record keeping on the CRM system
Minimum Requirements:
- Grade 12 Certificate
- NQF Level Short-term insurance (150 Credits)
- RE 5 Examination (Representatives)
- DOFA confirmation from FSCA
- 5+ years claims experience dealing with both personal and commercial claims
- Computer Literate (MS Outlook, Excel, Word)
- Knowledge of the Tial system will be an advantage
Skillset Required:
- Good people and communication skills.
- Results and detail orientated.
- High stress tolerance and resilience.
- Passion for adding value to clients through superior service levels
- Willing to work overtime when required
- Strong Product knowledge
