Claims Manager – Short-Term Insurance

SUMMARY:
Exciting opportunity for an experienced Claims Manager with strong Short-Term Insurance expertise, claims operations leadership, technical claims knowledge and team management experience.

POSITION INFO:
Our client, an established organisation within the Short-Term Insurance industry, is seeking an experienced and results-driven Claims Manager to join their team based in Bellville \/ Tyger Valley, Cape Town. The successful candidate will be responsible for managing claims operations, ensuring efficient claims processing, maintaining regulatory compliance, and leading a high-performing claims team while delivering exceptional client service. KEY RESPONSIBILITIES • Manage and oversee end-to-end short-term insurance claims operations. • Lead, mentor and develop claims consultants and team leaders. • Ensure accurate, efficient and timely claims assessment and settlement. • Oversee complex claims, escalations, disputes and complaints. • Monitor claims performance, turnaround times and service delivery standards. • Ensure compliance with FAIS, relevant insurance legislation and internal policies. • Manage relationships with brokers, assessors, service providers and insurers. • Implement effective claims controls and fraud prevention measures. • Identify opportunities for process improvements and operational efficiencies. • Prepare management reports and monitor departmental KPIs. • Drive customer satisfaction and continuous improvement initiatives. MINIMUM REQUIREMENTS • Minimum 8 years'' experience in Short-Term Insurance claims, including claims management or supervisory experience. • Relevant NQF Level 4 or 5 insurance qualification. • Strong technical knowledge of commercial and\/or personal lines claims. • Proven experience managing claims teams and operational performance. • Sound knowledge of insurance regulations and claims governance. • Strong stakeholder management and communication skills. • Excellent leadership, analytical and problem-solving abilities. • Ability to work effectively in a fast-paced insurance environment. If you are a motivated Claims Manager looking for your next career opportunity, we encourage you to apply. Please submit your updated CV to zowie. Only shortlisted candidates will be contacted.