Claims Supervisor

SUMMARY:
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POSITION INFO:

Job description:

The Claims Team Leader is quite a senior / managerial role which will be responsible to provide administrative assistance and support on commercial and personal lines claims.

Responsibilities:· Managing key accounts· Be able to manage a team of individuals· Reporting· Client face to face meetings· Liaising and providing feedback to clients of claim progress.· Handling client queries· Claims Management: the daily claims process from capturing received claims to processing and closing claim.· Registering claims· Appointing assessors· Salvage upliftment.· Recording details and information on relevant systems· Building and maintaining good working relationships with clients and internal stakeholders· Bridging the gap between the office and insurance companies· Maintaining a good working relationship with insurers· Reporting· Manage client retention· Understanding policy wording and various products· Managing a team of individuals Minimum Requirements:

• Grade 12/Matric
• Full qualification in Insurance NQF 4 – commercial & personal (150 Credits)
• RE 5 Certificate
• Class of business – commercial and personal
• Product specific training
• 5 years or more in claims and team leader / claims management experience
• Proof of all qualifications, RE, product specific and class of business must be submitted with application

Skill set required:· Accountability· Must be Microsoft Office literate – Excel, Word, Teams, Outlook· Excellent in written and verbal communication· Must be experienced to handle difficult clients· Must have problem solving skills· Must have the ability to make decisions within the prescribed mandates· Punctual and accurate