Loss Adjusting Manager

SUMMARY:
Exciting Opportunity: Lead as a Loss Adjusting Manager at a Leading Insurer!

POSITION INFO:

Lead as a Loss Adjusting Manager – Sandton or Cape Town

A leading insurer is looking for an experienced Loss Adjusting Manager to lead a high-performing team in their claims and risk division. This is an excellent opportunity for a strategic leader with a strong background in construction or loss adjusting to drive operational excellence, manage vendor relationships, and ensure compliance.

Role Overview

The Loss Adjusting Manager will oversee contractor audits, over-mandate claim authorisations, valuations at risk, fraud detection, complaints handling, and contractor rate negotiations. The role ensures operational efficiency, technical quality, and regulatory compliance.

Key Responsibilities

• Lead and mentor a team of loss adjusters (desktop, field, project)

• Support claims, underwriting, and complaints teams with technical input

• Detect and manage fraud risks in collaboration with Group Forensics

• Onboard and monitor service providers; manage vendor relations

• Resolve escalated client complaints and support Ombudsman matters

• Drive continuous improvement and support transformation initiatives

• Ensure process efficiency, compliance, and business continuity

Minimum Requirements

Qualifications:

• Advanced Diploma or Degree in Construction or related field

• Relevant building/construction certifications

Experience:

• 5+ years managing a team of loss adjusters

• 5+ years in building assessment or construction roles

• 5+ years in short-term insurance

• Membership in professional bodies (SAIA, PIRB, IOPSA, etc.)

Knowledge & Skills:

• Claims assessment, fraud detection, and risk management

• Vendor and performance management

• Insurance policy interpretation and compliance

• Strategic planning, budgeting, change management

• Strong leadership, decision-making, and communication skills