Client Account Manager

SUMMARY:
Our Client is seeking a Client Account Manager to join their company in Sunninghill Johannesburg

POSITION INFO:
Job Requirements:

• Minimum Matric qualification with strong background in sales and account management within a technology environment including - IT software / hardware knowledge
• Sales / IT or office administration qualification would be an added advantage
• A minimum of 3-5 years' experience in sales within a technology environment
• IT – hardware & software including products, services & advisory
• Computer literacy & proficiency
• Influencing
• Networking
• Sales & Account Management
• Strong interpersonal and relationship management skills
• Problem solving
• Customer Service
• Customer Insight
• Business writing / report writing
• Organizational Skills & prioritisation
• Attention to detail including accuracy
• Systems knowledge
• Administration

• Build and maintain client relationships
• Deliver a superior customer experience by proactively managing client needs and expectations
• Partner the technical team to deliver expert technical support & advice
• Drive customer capability building and awareness initiatives across products, services and new technology trends
• Build & grow the client customers base through proactive business development in target segments
• Account Management
• Generate and act on client leads, calling on clients, conducting audits, generating SLA agreements and presenting proposals
• Convert leads into sales & generate appropriate SLA’s leveraging best practice sales methodology
• Conduct client audits for the purpose of providing quotations as well as with existing clients for SLA renewal / SLA review / IT recommendations
• Build and maintain client relationships post sales
• Develop and Implement call cycles, processes and routines to proactively engage & maintain client relationships
• Partner clients strategically by demonstrating exceptional client & IT knowledge and providing business relevant advice & support in advance of need
• Anticipate client needs based on business growth and technical expertise and support their IT infrastructure development including supporting preventative maintenance to ensure business continuity& competitive advantage through IT enablement - long term
• Demonstrate a strong understanding of client business needs, develop proposals for clients products and services and communicate how these technical value added solutions will address those needs (strategically partner clients proactively)
• Partner the IT support team leaders in ensuring proactive support of client IT infrastructure and transitioning all clients to stable environments
• Conduct business development and account management ethically ensuring the integrity and reputation of the client is not compromised (provide only what clients need / is relevant, ensure ethical business practices with client sand suppliers, etc.)
• Partner the technical team to create and document innovative, business relevant solution specifications for all clients (new and existing) based on needs analysis and audits
• Act as the point of contact for all key account customers and coordinate technical team response through the appropriate channels
• Partner technical teams on installations & new clients, ensuring client integration is effectively and continuously monitored for the first few months of service provisions
• Generate sales reports and present metrics and critical / key business information to clients for their business decision making
• Actively research and monitor the market and competitive landscape providing recommendations for client differentiation & strategic decision making
• Develop accurate sales forecasts demonstrating strong market (sales cycles, market potential, competitor activity, industry trends) and customer specific knowledge
• Meet and exceed sales targets and goals (direct & indirect channels)
• Meet and exceed customer experience goals and objectives

• Beyond call in’s and web generated leads, proactively identify sales growth opportunities for client across segments and industries and convert into operational sales plans on a monthly, quarterly and annual basis
• Create a business development plan for the active pursuit of new clients through networking, cold calling and other methods identified
• Proactively network and attend relevant forums / events as agreed to generate client sales (e.g. small business forums, industry forums, technical conferences etc.)
• Act as a brand ambassador for client building brand awareness at every opportunity and promoting client products and services
• Maintain up-to-date knowledge of industry trends, technical developments and government regulations e.g. POPI that effect target markets
• Research and develop lists of potential customers; regularly follow-up on leads and developing leads, and act to close deals
• Determine sales strategies and goals for each product and service

• Achieve sales targets (indirect selling)
• Achieve lead generation & proactive selling targets (direct selling)

• Satisfaction & service quality
• Retention
• Acquisition (through proactive cold calling / lead generation)
• Attrition (regrettable based on poor quality service / turnaround times)
• Collaboration & Internal client team satisfaction
• Turnaround times