Client Engagement Specialist

SUMMARY:
Are you a people's person who loves turning conversations into conversions?

Our client is looking for a sharp and enthusiastic Client Engagement Specialist to join their fast-growing, forward-thinking team. You will be the first point of contact for incoming client enquiries, connecting with potential customers, understanding what they need, and helping turn interest into sales.

If you are confident, curious, and ready to be part of a high-energy environment where your ideas count, this could be your next big move.

POSITION INFO:
REQUIREMENTS

• Matric, or similar qualification advantageous
• Previous sales experience is preferred but not essential
• Experience compiling quotes is essential
• Excellent communication in both English and Afrikaans
• Hospitality background will be advantageous
• Ability to work under pressure and prioritise tasks
• Outstanding analytical, organizational, and time management skills
• Exceptional customer service skills
• Excellent computer skills and telephone etiquette are a must

• Assisting customers in product selection according to their branding requirements
• Understand customer demands, needs, and preferences
• Liaising with clients via telephone and email
• Processing quotes and follow up with clients
• Process orders and sales
• Coordinate with team members and departments
• Act as the point of contact and handle customers’ individual needs
• Resolve conflicts and provide solutions to customers in a timely manner
• Meet monthly sales targets
• Developing positive relationships
• Generating new sales using existing and potential customer networks
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives