Client Insight Manager - Life Assurance

 

Recruiter:

Execuplace Appointments

Job Ref:

h 1

Date posted:

Wednesday, September 22, 2021

Location:

Johannesburg, South Africa

Salary:

Neg to R900K


SUMMARY:
Client Insght Manager -Behaviourl economics experience

POSITION INFO:

Client Insights Manager

Sandton

 

Manage the in-house research centre that is responsible for creating a better understanding of the clients who purchase products, as well as understanding the client experience at various touch-points within the organisation, from sales to claim stage.

Lead client and market understanding across the business by being the voice of the client.

Lead market research projects from design to analysis and presentation stage.

Ensure data is analysed into meaningful, actionable insights to help improve decision making and drive business performance.

Lead internal Champion strategy to help identify and unpack client experiences across insurance and noninsurance products.

Manage the interests of different internal stakeholders in terms of scheduling what research they require, and what can be undertaken and the appropriate methodology.

Manage the team of market researchers, and handle general responsibilities of managing a department and staff, i.e. ensuring interview targets are met on time and managing the departmental budget.

Bring client segments to life by updating the different profiles, their relationship to products and what this means for the business.

Undertake new research to provide insights into the business about its clients, or potential clients; what product benefits to include; and how to interact with them in order to increase successful client engagements.

Identify (new) research methods to understand trends in the industry and with clients, and changes in their behaviour and preference.

Manage relationships with external suppliers, where external research is required.

Experience and Qualifications:

Minimum of 7 years of experience in the research industry.

MBA or Bachelor’s Degree, preferably one in a related field.

3 years of management experience advantageous.

Experience in the insurance industry, or financial services advantageous.

Strong ability to work with data analytics and visualisation tools, advanced Microsoft Excel, PowerPoint..

Comfortable working with qualitative and quantitative data and methodologies.

Excellent communication and presentation skills, with the ability to convey research results as insights to different stakeholders in a manner that is meaningful and valuable to them.

Manage relationships with internal clients and data suppliers.

Focused on cultivating and growing strong internal and external relationships.

Capable of handling multiple projects in a fast paced, deadline-driven environment.Behavoural Competencies:

Preference will be given to behavioural economics experience or background

*********************************************************************************************************



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Reporting Manager
Location: Johannesburg
Salary:
If you’re the kind of professional who doesn’t trust a number until it’s been checked, reconciled, documented, signed off and double‑checked, these might be your people.
7 days ago


Group Financial Manager
Location: Johannesburg
Salary:
If IFRS, group reporting and financial strategy are your playground, and you enjoy turning complex group numbers into clear business direction, this Group Financial manager role will plug you straight into the heart of a high-performing organisation.
9 days ago


Financial Manager
Location: Johannesburg
Salary:
Take the lead in a high-impact Financial manager role where commercial strategy meets operational excellence. This is an exciting opportunity to drive profitability, streamline processes, and partner with key stakeholders in a fast-paced manufacturing environment.
11 days ago


Customer Succes Manager
Location: Johannesburg
Salary: R40,000 Monthly
Our client is seeking an experienced Customer Success manager to lead and scale their customer success function. This role will manage a team of Account managers and act as the bridge between sales, service delivery, and operations—ensuring clients realise ongoing value from their solutions while driving retention, expansion, and recurring revenue growth.This role combining customer success ...
13 days ago


Financial Manager
Location: Germiston
Salary:
18 days ago


Financial Manager
Location: Johannesburg
Salary:
An exciting 6-month fixed-term contract opportunity is available for an immediately available CA(SA) Financial manager within the insurance sector. This role is ideal for a technically strong finance professional who thrives in fast-paced environments and is ready to add immediate value within a dynamic and highly regulated financial services environment.
19 days ago


VIP Customer Experience Manager - JHB
Location: Johannesburg
Salary:
19 days ago


IT Support Technician
Location: Germiston
Salary:
20 days ago


Head of Maintenance and Support
Location: Pretoria
Salary:
A leading engineering solutions provider is seeking a Head of Maintenance and Support to oversee technical teams, ensure timely maintenance delivery, and drive client satisfaction through system integrity and operational excellence.
20 days ago


Head of Digital Advisory
Location: Johannesburg
Salary:
We’re searching for a senior digital transformation leader—a rare combination of technology strategist, commercial closer, and delivery champion—to lead a fast-growing digital advisory practice. This is a role for someone who can confidently engage at the C-suite level, influence major digital transformation agendas and convert opportunity into sustainable revenue.
21 days ago


Create a free job alert for Client Insight Manager - Life Assurance in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions