Client Relations Liaison

Recruiter:

Daisy JHB (Pty) Ltd

Job Ref:

3418153436

Date posted:

Friday, January 30, 2026

Location:

Durban, South Africa

SUMMARY:
-

POSITION INFO:

Job functions

Building and maintaining relationships with clients/customers
Conducting business reviews to ensure clients are satisfied with their products and services
Alerting the sales team to opportunities for further sales within key clients
Informing customers of new product offerings
Attending meetings with clients to build relationships with existing accounts
Achieving client relationship targets and KPI’s as set by the Head of Sales
Working closely with Sales Managers and Sales Representatives
Escalating and resolving areas of concern as raised by clients
Carrying out client satisfaction surveys and reviews
Monitoring company performance against service level agreements and flagging potential issues
Ensuring relevant managers are aware of changes within clients
Passing leads to the sales team and following up on progress
Liaising with internal departments to ensure client needs are fulfilled effectively
Base retention – attending to client needs
Adhere to weekly appointment targets and sales GP targets

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