Client Relationship Manager

SUMMARY:
Client Success Manager
We are recruiting for a Client Success Manager to join our client’s dynamic team based in Kempton Park, Gauteng. The ideal candidate will have a passion for client engagement, a proactive approach to service delivery, and the ability to strengthen long-term client relationships through structured communication and strategic touchpoints. This role requires balancing service excellence with business growth opportunities.

POSITION INFO:
Minimum Requirements:

• Grade 12 or a relevant NQF Level 4 qualification.
• A minimum of 2–3 years’ experience in client relationship management, customer service or digital engagement.
• Proficiency in CRM systems and digital communication tools.
• Experience managing client feedback and online engagement platforms.
• A sales or target-driven background will be advantageous.
• Proficiency in Microsoft Office Suite.

• Maintain consistent communication with clients through multiple platforms to ensure a seamless experience across their journey.
• Conduct structured follow-ups at various touchpoints to enhance satisfaction, retention, and loyalty.
• Engage with clients who have completed their journey to promote long-term satisfaction and potential re-engagement.

• Identify opportunities for additional client support, cross-selling, or referrals.
• Collaborate with internal teams to resolve client concerns quickly and professionally.
• Manage and respond to client feedback to identify areas for improvement and innovation.

• Track engagement metrics and prepare detailed performance reports for management review.
• Provide data-driven insights to improve the client experience and optimise retention strategies.

• Support marketing and communications initiatives through client insights and feedback.
• Contribute to continuous process improvements to enhance overall client service delivery.
• Ensure all interactions align with company policies, service standards, and ethical practices.