Client Service Agent - Cape Town

Recruiter:

Swift Human Resources

Job Ref:

CEN000015/LK

Date posted:

Monday, October 31, 2022

Location:

Capetown, South Africa

Salary:

15000 Monthly

JOB SUMMARY:
Reputable company in the Maritime Technology industry is looking to secure the permanent services of a Client Service Agent. All suitably qualified and experienced candidates are invited to apply.

JOB DESCRIPTION:

Duties and responsibilities

Ensure open communication between company and customer
Liaise with client regarding queries or other job related enquiries
Distribution of enquiries to various departments
Liaise with technical & sales departments to ensure accurate quoting
Timeous and accurate quotations and invoicing
Liaising and maintain open communication with manufacturers where required
Liaising with suppliers to ensure co-ordination of all external work is conducted in a timeous manner
Quotation follow-ups to assist sales (where applicable)
Upon confirmation, proceed with work scheduling and team mobilization
Arranging of travel requirements for service technicians in Africa
Ensure jobs are controlled and coordinated within budget
Arrange subsistence, communication and insurance for travelling technicians
Check certificates and time sheets after engineers return
Ensure all front-end information is accurate and complete
Responsible for remaining informed of the latest pricing policies
Ensure all job info and costs are captured accurately throughout job costing process
Maintain live records on the CRM system
Maintain manufacturers’ certification records
Ensure proper paperwork is submitted to accounts department
Ensure accounts are opened for all new clients
Gather information for technicians
Respond to clients queries and enquiries after hours when required
Maintenance of existing customer relationships

Education, experience and competencies required

Grade 12 (minimum)
At least 3 years administration experience
CRM system experience with Bluwave would be advantageous
Technical knowledge of the marine safety and services industry would be advantageous
Creative and enthusiastic
Strong communication skills at all levels, both written and oral
Good negotiation skills
Project management skills
Fully PC literate with a sound understanding of Microsoft office tools
A minimum requirement of Basic Excel Skills (Advantageous: Intermediate Excel Skills)
Client liaison training and/or experience advantageous
Ability to interact with managers, customers and sales executives
Ability to make and action decisions in an effective manner
Well organized with an attention to exacting detail

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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