Client Service Manager Air/Ocean

 

Recruiter:

PDS Consulting

Job Ref:

PDS 040

Date posted:

Friday, August 13, 2021

Location:

Johannesburg, South Africa

Salary:

Salary is negotiable with benefits


SUMMARY:
Client Service Manager Air/Ocean / Road,

POSITION INFO:

International Freight Forwarding company is seeking the following Candidate. 

Oversee the daily operations of the CS, KAM’s & Forwarding Controllers, to ensure a high level of customer services is achieved

  1. Client Relationship Management
  • Executive management of key customers
  • Visit clients regular to build & maintain relationships.
  • Actively seeking extended business.
  • Develop & sustain productive internal & external customer relationships
  • Attend to client queries
  • Attend client functions or entertain them where required
  • Roster staff for rugby games and other client events
  • Monitor client call report by the team
  • Ensure the team visits clients and completes Cargo Wise and add to weekly reports to management
  • Ensure staff circulate the Company News to clients updating them on the latest developments

 

  1. Operations
  • Manage & control the Customer Service team & all its processes, and ensure compliance to the same
  • Ensure that Company customers are receiving world class service
  • Ensure that staff give accurate, meaningful and timely information to clients
  • Ensure that staff send out status reports as per the clients requirements
  • Ensure staff update all client information in Cargo Wise
  • Ensure staff update FI’s for existing clients and proposals, when required
  • Monitor shipment volumes and count reports
  • Provides figures to team and branch manager Create volume trend reports to be able to assist the team and clients

 Network Management

  • Maintain relationships with key Rhenus network members and agents
  • Assist in resolving issues and through appropriate escalation

 Financial

  • Manage and control branch and customer rates
  • Ensure rate increases are communicated via team to customer base
  • Attend debtors meetings and assist where clients do not pay due to operational queries
  • Assist clients that talk to Client services regarding operational issue that impact on their finances

 Process

  • Analyse current practices and suggest best practice improvement
  • Develop & streamline effective customer servicing strategies
  • Update process flows of accommodate any changes implemented in the department

Staff

  • Completed vacant position forms
  • Recruit and appoint best candidates in vacant positions
  • Continually be on the outlook for possible employees and keep their information at hand for future reference.
  • Do periodic performance reviews with staff members.
  • Identify training needs and arrange the required training to up skill staff in applicable areas.
  • Administer annual and sick leave

 Quality

  • Ensure staff act professionally at all times with their interaction with clients
  • Ensure that staff data entry meets company standards and expectations
  • Ensure the company house rules are adhered to by all staff

Knowledge & Experience

  • Matric or equivalent of Senior certification
  • Computer literate
  • All modes – Air, Ocean & Road
  • Minimum of 5 years’ experience in Freight Forwarding & Clearing
  • Logistics Diploma or Degree would be advantageous
  • Management position of at least 4 years in Freight Forwarding & Clearing 
  • Marketing experience

 

Skills

  • Proficiency in the definition & analysis of business problems
  • Strategic decision making
  • Problem solving
  • Outcome orientated
  • Attention to detail
  • Sense of initiative
  • Collaborative approach
  • People Skills
  • Ability to work under stress
  • Coaching
  • Ability to interpret information and draw meaningful conclusions
  • Work standards

 

Attributes

  • Managing conflict: Dealing effectively with others to reduce tension or conflict
  • Planning & organising: Establishing courses of action to ensure that work is completed efficiently
  • Contributing to team success: Actively participating as a member of a team to move the team towards completing a goal
  • Customer focus: Develop and sustain productive internal & external customer relationships
  • Tenacity: Staying with a position or plan of action until the desired objective is obtained
  • Communication: Setting up ongoing procedures to collect and review information needed to manage activities
  • Managing work: Effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
  • Stress tolerance: Maintaining stable performance under pressure or opposition
  • Work standards: Assuming responsibility and accountability for successful completing assignments or tasks

 


 



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Client Service Specialist
Location: Johannesburg
Salary:
Today


Senior Client Service Specialist
Location: Johannesburg
Salary:
Today


Client Service Controller – Ocean Exports
Location: Johannesburg
Salary:
client service Controller – Ocean Exports
29 days ago


Insurance: Client Service Executive
Location: Roodepoort
Salary: R180k - 240k per year + performance bonus
client service, customer service, customer executive, insurance
87 days ago


Trade Applicaton Support Specialist
Location: Johannesburg
Salary: 250 Hourly
New Contract role available - 6 Months contract with Top tier bank for Trade Capital Application Support Specialist.Are you passionate about delivering seamless support across complex trade systems in a banking environment?This role is perfect for a detail‑driven application support specialist who thrives in fast‑paced, high‑impact operational environments and enjoys working at the intersect...
Today


Banking Application Support Analyst
Location: Johannesburg
Salary: 250 Hourly
New Contracting role available - 6 month contract role for Banking Application Support Analyst (2nd Line)Transactional Banking Application Support Analyst (2nd Line)Looking to move into a high‑impact 2nd line support role within transactional banking?This opportunity is ideal for an experienced application support analyst who thrives in fast‑paced, regulated environments and enjoys resolving c...
Today


External Sales Representative
Location: Pretoria
Salary: 30000
Today


Hotel Restaurant Manager
Location: Johannesburg
Salary: 660 000
Join our client''''s luxury 4-5 star hotel team in Randburg! We''''re seeking an experienced Hotel Restaurant manager with strong operational expertise & passion for guest service. 4+ yrs exp in 4.5-5 star hotel req''''d. #Hiring #HotelJobs #Restaurantmanager
Today


Senior Investment Consultant
Location: Johannesburg
Salary:
Novare Actuaries & Consultants (NAC) is seeking a Senior Investment Consultant to lead client engagements, provide strategic investment advice, and deliver high-quality consulting outputs. This role combines technical investment expertise with strong client relationship management skills and offers the opportunity to mentor junior consultants while driving NAC’s transition to a tech-enab...
Today


Network / API Specialist
Location: Johannesburg
Salary: 250 Hourly
New Job opportunity - 6 months contract role with top tier bank Transactional Banking Network & API SpecialistReady to step into a high-impact role supporting the digital backbone of transactional banking?This opportunity is ideal for a technically strong specialist who enjoys problem-solving, client interaction, and working behind the scenes to keep critical banking channels secure, stab...
Today


Create a free job alert for Client Service Manager Air/Ocean in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions