Client Services Manager - Air & Ocean

Recruiter:

HR Genie

Job Ref:

Enable279

Date posted:

Wednesday, August 18, 2021

Location:

Johannesburg, South Africa

Salary:

Market related

SUMMARY:
My Client is looking for a Client Services Manager

POSITION INFO:

My Client is looking for a Client Services Manager to Oversee the daily operations of the CS, KAM’s & Forwarding Controllers, to ensure a high level of customer services is achieved

Duties / Responsibilities:

Client Relationship Management:

Executive management of key customers
Visit clients regular to build & maintain relationships
Actively seeking extended business
Develop & sustain productive internal & external customer relationships
Attend to client queries
Attend client functions or entertain them where required
Roster staff for rugby games and other client events
Monitor client call report by the team
Ensure the team visits clients and completes Cargo Wise and add to weekly reports to management
Ensure staff circulate the company Flashes to clients updating them on the latest developments

Operations:

Manage & control the Customer Service team & all its processes, and ensure compliance to the same
Ensure that customers are receiving world class service
Ensure that staff give accurate, meaningful, and timely information to clients
Ensure that staff send out status reports as per the clients requirements
Ensure staff update all client information in Cargo Wise
Ensure staff update FI’s for existing clients and proposals, when required
Monitor shipment volumes and count reports
Create volume trend reports to be able to assist the team and clients

Various other duties such as:

Network Management
Financial - Managing Branch and Customer Rates and insuring icreases are communicated to clients
Manage Processes
Staff Management
Quality Control

Minimum Requirements

Matric or equivalent of Senior certification
Computer literate
All modes – Air, Ocean & Road
Minimum of 5 years’ experience in Freight Forwarding & Clearing
Logistics Diploma or Degree would be advantageous
Management position of at least 4 years in Freight Forwarding & Clearing
Marketing experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Trainer Cleaning Food Safety
Location: Johannesburg
Salary:
Job Title: Trainer Cleaning Food Safety Location: Gauteng - HoneydewIndustry: Cleaning & Hospitality services Type: Permanent / Environment: Dynamic, service-driven, people-focusedAbout the RoleOur client, a leader in cleaning and hospitality services, is seeking a Trainer: Cleaning (Food Safety) to join their growing team. This is a hands-on role for a passionat...
Today

Senior Trainer Hospitality Division
Location: Johannesburg
Salary: 360000 Annually
Job Title: Senior Trainer Hospitality Division Location: Gauteng - HoneydewIndustry: Facilities & Cleaning services Type: Permanent / Environment: High-performance, people-centric, client-drivenAbout the RoleOur client is looking for a Senior Trainer – Hospitality to lead training and development within their hospitality division. This role focuses on operationa...
Today

Trainer Cleaning & Hospitality
Location: Johannesburg
Salary: 300000 Annually
Job Title: Trainer Cleaning & Hospitality Location: Honeydew, GautengIndustry: Cleaning & Hospitality services Type: Permanent / Environment: Dynamic, service-driven, people-focusedAbout the RoleOur client, a leader in cleaning and hospitality services, is seeking a Trainer: Cleaning & Hospitality to join their growing team. This role is ideal for a passi...
Today

Sales Consultant Cleaning
Location: Johannesburg
Salary: 300000 Annually
Job Title: Sales Consultant - Cleaning Location: Gauteng - HoneydewIndustry: Facilities & Cleaning services Type: Permanent / Environment: High-performance, people-centric, client-drivenAbout the RoleOur client is seeking a driven and results-oriented Sales Consultant to join their Cleaning Division based in Gauteng. This is a permanent position ideal for a motiv...
Today

General Manager - Commercial
Location: Johannesburg
Salary: 660000 Annually
Job Title: General manager - CommercialLocation: Gauteng Honeydew/Centurion Industry: Facilities, Cleaning & Facilitation servicesType: Permanent / Environment: High-performance, people-centric, client-drivenAbout the RoleOur client, a national leader in Facilities, Cleaning and Facilitation services, is seeking an experienced and commercially minded General Mana...
Today

Sales Co-ordinator, Centurion
Location: Centurion
Salary:
Today

Locations GIS Manager
Location: Johannesburg
Salary:
Today

Key Accounts Manager
Location: Johannesburg
Salary:
1 day ago

Financial Business Analyst
Location: Johannesburg
Salary: 700000 Annually
ð Financial Business Analyst – Turning Data Into Strategic Direction! Are you a numbers-driven problem solver who loves connecting the dots between data, finance, and strategy?
2 days ago

Sales / Client Engagement Manager
Location: South Africa
Salary: R40 000 - R45 000 per month
This is a fully remote role designed for a proactive, experienced professional who can take ownership of sales performance and client relationship management.
2 days ago

Client Services Manager - Air & Ocean

Similar jobs you might be interested in:

Create a free job alert for Client Services Manager - Air & Ocean in Johannesburg