Client Services Manager - Air & Ocean

SUMMARY:
My Client is looking for a Client Services Manager

POSITION INFO:

My Client is looking for a Client Services Manager to Oversee the daily operations of the CS, KAM’s & Forwarding Controllers, to ensure a high level of customer services is achieved

Duties / Responsibilities:

Client Relationship Management:

• Executive management of key customers
• Visit clients regular to build & maintain relationships
• Actively seeking extended business
• Develop & sustain productive internal & external customer relationships
• Attend to client queries
• Attend client functions or entertain them where required
• Roster staff for rugby games and other client events
• Monitor client call report by the team
• Ensure the team visits clients and completes Cargo Wise and add to weekly reports to management
• Ensure staff circulate the company Flashes to clients updating them on the latest developments

Operations:

• Manage & control the Customer Service team & all its processes, and ensure compliance to the same
• Ensure that customers are receiving world class service
• Ensure that staff give accurate, meaningful, and timely information to clients
• Ensure that staff send out status reports as per the clients requirements
• Ensure staff update all client information in Cargo Wise
• Ensure staff update FI’s for existing clients and proposals, when required
• Monitor shipment volumes and count reports
• Create volume trend reports to be able to assist the team and clients

Various other duties such as:

• Network Management
• Financial - Managing Branch and Customer Rates and insuring icreases are communicated to clients
• Manage Processes
• Staff Management
• Quality Control

Minimum Requirements

• Matric or equivalent of Senior certification
• Computer literate
• All modes – Air, Ocean & Road
• Minimum of 5 years’ experience in Freight Forwarding & Clearing
• Logistics Diploma or Degree would be advantageous
• Management position of at least 4 years in Freight Forwarding & Clearing
• Marketing experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.