Client Services Manager - Air & Ocean

Recruiter:

HR Genie

Job Ref:

Enable279

Date posted:

Wednesday, August 18, 2021

Location:

Johannesburg, South Africa

Salary:

Market related

SUMMARY:
My Client is looking for a Client Services Manager

POSITION INFO:

My Client is looking for a Client Services Manager to Oversee the daily operations of the CS, KAM’s & Forwarding Controllers, to ensure a high level of customer services is achieved

Duties / Responsibilities:

Client Relationship Management:

Executive management of key customers
Visit clients regular to build & maintain relationships
Actively seeking extended business
Develop & sustain productive internal & external customer relationships
Attend to client queries
Attend client functions or entertain them where required
Roster staff for rugby games and other client events
Monitor client call report by the team
Ensure the team visits clients and completes Cargo Wise and add to weekly reports to management
Ensure staff circulate the company Flashes to clients updating them on the latest developments

Operations:

Manage & control the Customer Service team & all its processes, and ensure compliance to the same
Ensure that customers are receiving world class service
Ensure that staff give accurate, meaningful, and timely information to clients
Ensure that staff send out status reports as per the clients requirements
Ensure staff update all client information in Cargo Wise
Ensure staff update FI’s for existing clients and proposals, when required
Monitor shipment volumes and count reports
Create volume trend reports to be able to assist the team and clients

Various other duties such as:

Network Management
Financial - Managing Branch and Customer Rates and insuring icreases are communicated to clients
Manage Processes
Staff Management
Quality Control

Minimum Requirements

Matric or equivalent of Senior certification
Computer literate
All modes – Air, Ocean & Road
Minimum of 5 years’ experience in Freight Forwarding & Clearing
Logistics Diploma or Degree would be advantageous
Management position of at least 4 years in Freight Forwarding & Clearing
Marketing experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Client Services Manager - Air & Ocean

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