SAP Position - Supplier Relationship Manager (SRM)

SUMMARY:
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POSITION INFO:

Supplier Relationship Manager | South Africa | Permanent

Drive supplier excellence across a complex Facilities Management environment. Shape strategic partnerships that deliver measurable value, innovation, and performance.

This role is responsible for building and leading a structured Supplier Relationship Management (SRM) framework across a national FM supply chain. You will partner closely with procurement, operations, and suppliers to ensure consistent service delivery, cost optimisation, and risk mitigation, while aligning with transformation and sustainability objectives.

You will play a pivotal role in elevating supplier performance through data-driven insights, strong commercial oversight, and collaborative engagement with both internal stakeholders and external partners. The position requires a balance of strategic thinking and operational execution within a fast-paced, service-driven environment.

Our client is a well-established organisation operating within the built environment and facilities management sector, known for its commitment to operational excellence, transformation, and sustainable supplier partnerships.

What You’ll Do

• Develop and implement a formal SRM framework and governance model
• Manage strategic and preferred supplier relationships across FM services
• Conduct regular performance reviews against SLAs and KPIs
• Drive continuous improvement and innovation initiatives with suppliers
• Oversee contract compliance, commercial performance, and value delivery
• Support sourcing strategies and supplier negotiations
• Align supplier outputs with operational service delivery requirements
• Ensure adherence to health, safety, quality, and regulatory standards
• Conduct supplier risk assessments and implement mitigation strategies
• Lead supplier development and BBBEE-aligned transformation initiatives
• Produce reports and dashboards on supplier performance, spend, and trends

What You Bring

• Bachelor’s degree in Supply Chain, Procurement, Business, or related field
• 5–8 years’ experience in procurement or supplier relationship management
• Strong experience within Facilities Management, Property, or Built Environment
• Proven ability to manage strategic suppliers and complex contracts
• Deep understanding of SRM frameworks and best practices
• Knowledge of BBBEE, ESD, and South African procurement legislation
• Strong commercial, negotiation, and stakeholder management skills
• Advanced analytical and reporting capability
• Solid financial and cost management acumen

What Success Looks Like

• Consistent supplier performance against agreed KPIs and SLAs
• Measurable cost savings and value creation
• High levels of contract compliance and reduced supplier risk
• Achievement of BBBEE and supplier development targets
• Continuous improvement and innovation across the supply base
• Strong stakeholder satisfaction and supplier engagement