Client Success Lead / Utilities Manager / Operations Manager (Coastal)

Recruiter:

Flair TM

Job Ref:

JHB000130/SB

Date posted:

Friday, May 23, 2025

Location:

Capetown, South Africa

Salary:

420000 Annually

SUMMARY:

Are you highly detail-oriented with a passion for process efficiency and client satisfaction? We’re looking for a Client Success Lead / Utilities Manager / Operations Manager to join a Coastal team, where you’ll oversee the end-to-end management of meter reading, utility billing, and reporting to ensure seamless, compliant, and timely service delivery to clients and landlords.

POSITION INFO:

Key Responsibilities:

Meter Reading & Oversight

Approve and monitor meter reading schedules (28–32 day cycles)
Ensure timely finalization and accuracy of readings
Resolve access issues and escalate non-compliance when needed

Billing & Processing

Align reading periods with billing dates
Approve imports from MDM, PNP, and MeterConnect systems
Oversee variance and performance report updates
Approve final billing files and ensure landlord policy compliance

Exception Management & Special Billing

Oversee solar, generator, and special billing accuracy
Monitor and document irregularities, faulty equipment, and exceptions

Client Reporting & Query Resolution

Ensure accurate, on-time submission of utility files to clients
Oversee resolution of client/tenant queries within 72 hours

Team & Process Leadership

Lead utility administrators and provide formal/informal training
Define performance goals, monitor progress, and give feedback
Facilitate cross-functional collaboration with internal teams

Client Engagement

Attend monthly utility meetings and ad hoc sessions with landlords and tenants
Maintain open, professional communication with all stakeholders

Requirements:

Matric with Maths and Accounting (mandatory)
Tertiary qualification (diploma/degree) – preferred
3–5 years in utility management or property utility admin
Advanced MS Excel skills (pivot tables, large datasets)
Excellent communication, organizational, and problem-solving skills

Key Competencies:

Strong attention to detail and analytical thinking
Deadline-driven with excellent time management
Confident in leading teams and managing performance
Customer-focused with a continuous improvement mindset

Location: Cape Town / Durban
Apply Today: Be the driving force behind utility operations excellence!

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