Client Support Specialist

SUMMARY:
A leading secure payments solutions and aggregator, based in Stellenbosch, Western Cape, is looking to hire a meticulous and proactive Client Support Specialist to add to their team. (This is an on-site position, applicants based in Stellenbosch/Western Cape are encouraged to apply.)

POSITION INFO:
Your role's purpose will be to fulfil various administrative and support duties within a fast-paced environment. You will also serve as a key entry point for networks and billers. The role will provide support across various business development and sales functions. This role requires quick turnaround times and willingness to assist with various tasks impacting client relationships.

Other duties include, but are not limited to:

• Onboarding billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading all supporting information)
• Identify correct onboarding process for billers and direct accordingly
• Manage various portals and inboxes, ensuring compliance with specifications for applications
• Escalate any issues to the customer relations manager where necessary
• Update biller details on the Onboarding and Integration workflow system
• Perform compliance checks on billers requesting changes to their current profile
• Forward relevant documentation to Accounts department for sign-off
• Assist with preparing tender files according to the company standard for Tenders

• Relevant tertiary qualification in Finance/Accounting

• Minimum of 3 years in a similar role
• Experience in the Financial Services/Payments industry is advantageous
• Stable internet connection to enable the role/perform standby duties
• Strong Advanced Excel skills (formulas and Pivots)
• Attention to detail
• Effective communication skills
• Organizational skills
• Team player
• Deadline driven
• Effectively works under pressure
• Valid Drivers license