Client Support Specialist

SUMMARY:
Apply now to join an amazing, innovative market leader in the healthtech space! The role is for a Client Support Specialist at a second-line support level with the tenacity to take ownership of complex outcomes, contributing beyond first-line support through technical insight and collaboration.

POSITION INFO:
Resolve escalated client queries, provide technical insight, and contribute to service improvement through proactive analysis.

A key summary of the job specification is provided below. Full details are available after shortlisting.

Key Responsibilities

• Resolve escalated client support queries in line with defined service standards and turnaround times.
• Log and manage support cases accurately and in real time.
• Handle product and technical escalations requiring deeper investigation.
• Analyse data (including SQL queries where required) to identify inconsistencies and root causes.
• Actively manage and prioritise a backlog of complex cases to ensure timely resolution.
• Identify recurring issues or trends and escalate potential systemic risks.
• Support peers and contribute to overall team effectiveness.

• Matric (tertiary qualification preferred).
• Minimum 2 years’ client service experience within healthcare and/or IT environments.
• Experience training clients on software products.
• Strong analytical and problem-solving capability.
• Proficiency in English and at least one other official language.
• SQL knowledge and understanding of the private medical industry are advantageous.