Client Support Specialist

Recruiter:

Pillango Placements

Job Ref:

PTA003602/CB

Date posted:

Tuesday, January 27, 2026

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
Apply now to join an amazing, innovative market leader in the healthtech space! The role is for a Client Support Specialist at a second-line support level with the tenacity to take ownership of complex outcomes, contributing beyond first-line support through technical insight and collaboration.

POSITION INFO:
Resolve escalated client queries, provide technical insight, and contribute to service improvement through proactive analysis.

A key summary of the job specification is provided below. Full details are available after shortlisting.

Key Responsibilities

Resolve escalated client support queries in line with defined service standards and turnaround times.
Log and manage support cases accurately and in real time.
Handle product and technical escalations requiring deeper investigation.
Analyse data (including SQL queries where required) to identify inconsistencies and root causes.
Actively manage and prioritise a backlog of complex cases to ensure timely resolution.
Identify recurring issues or trends and escalate potential systemic risks.
Support peers and contribute to overall team effectiveness.

Requirements

Matric (tertiary qualification preferred).
Minimum 2 years’ client service experience within healthcare and/or IT environments.
Experience training clients on software products.
Strong analytical and problem-solving capability.
Proficiency in English and at least one other official language.
SQL knowledge and understanding of the private medical industry are advantageous.

The final remuneration package will be based on market standards, considering your qualifications, skills, and experience.

NOTE - We ONLY accept online applications. We do not consider direct applications via Whatsapp or email. SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range potentially suitable candidates to the advertised position. This doesn’t automatically mean that a successful candidate can claim an offer for the maximum advertised salary. It is the prerogative of the future employer to offer a candidate a market related remuneration package in line with the candidate’s qualifications, skills and level of experience

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