Client Support Team Lead

Recruiter:

Creative Leadership Solutions

Job Ref:

PTA000069/JP

Date posted:

Monday, January 26, 2026

Location:

Pretoria, South Africa

SUMMARY:
Provide expert support for specific OSM products, including Per Hand School Setups and Timetables. Ensure accurate implementation, assist with client support, and contribute to training initiatives. Collaborate with the Functional Owner during client engagements.

Job Purpose

POSITION INFO:
REQUIREMENTS
Minimum education (essential):

National Senior Certificate

Minimum applicable experience (years):

3 years

Required nature of experience:

Data Capturing
Client Engagement
Administration
Experience in managing Per Hand School Setups

Skills and Knowledge (essential):

Proficient in d6 systems and related modules (Plus and Smart Systems)
Remote technical support and troubleshooting
Strong attention to detail and analytical skills
Clear and professional communication (written and verbal)
Computer Skills:
- MS Office Suite
- Google Suite

Other:

Based in Gauteng
Own transport and license
Proficiency in Afrikaans and English

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Product Implementation & Accuracy (50%)

Execute product-specific Setups accurately.
Provide ongoing product support and troubleshooting
Verify data integrity and confirm compliance with school requirements.

Client Support & Engagement (20%)

Attend client meetings with Functional Owner.
Provide solutions within scope.
Respond to client queries on relevant platforms in a timely and professional manner

Training & Knowledge Sharing (5%)

Assist in internal team upskilling by providing module icon training.

Process Improvement & Initiative (10%)

Identify recurring issues and propose process improvements for product setup, workflow, or client communication.
Maintain and update internal manuals and guides.

System Monitoring & Reporting (10%)

Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback

Collaboration & Teamwork (5%)

Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.

Remuneration Offered

Market related

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