Client Support consultant

Recruiter:

Positive Switch

Job Ref:

JHB000041/FS

Date posted:

Friday, September 9, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
A leading role player in the healthcare Tech industry is seeking an individual to join their dynamic team as a Client Support Consultant to wow clients and prospective clients with superior
first-point-of-contact resolution of incoming queries, to ensure business continuity and consistent client experience. Provide input to help shape our value proposition

JOB DESCRIPTION:

Description

Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
Log queries and all activities to resolve same completely, accurately on CRM system
Escalate queries that cannot be resolved within the defined time-period to the Client Support Specialist
Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
Other duties that may be assigned from time to time

Knowledge and Skills

Continuous learning to attain flawless knowledge of our products and services with the required time-frames
Attention to detail
Mindfulness
Ability to deal positively with upset clients
Typing-proficiency of a level that allows the real-time capturing of query- resolution activities performed by you will be preferred
Excellent communication skills
Ability to multitask
Proficiency in English, and at least one other official language, preferably more
Punctuality

Qualifications and Experience
â National Senior Certificate (Matric)
â +/- 1-2 years inbound call centre experience
â Medical Aid knowledge advantageous

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Financial Accountant
Location: Centurion
Salary: 500000 Annually
Lay the foundation for your next big move - 6-month Financial Accountant contract in the fast-paced industry!
1 day ago

Sales / Solutions Consultant – Perm – Hybrid – R460K per annum
Location: Johannesburg
Salary: 460000
Sales / Solutions consultant – Perm – Hybrid – R460K per annum
1 day ago

International Wealth Investments Manager
Location: Johannesburg
Salary:
A well-established financial services group is seeking a Regional Manager to drive the growth and positioning of their International Wealth Investment proposition within the local market. This role offers the opportunity to work closely with advisors and business consultants to support and grow international investment capabilities across various distribution channels.
2 days ago

Internal Sales Representative
Location: Johannesburg
Salary: 300 000
Seeking an Internal Sales consultant for Precast Concrete Products.
2 days ago

Technical Supervisor
Location: Midrand
Salary: R - Negotiable
One of our clients are seeking a Technical Supervisor with extensive experience with VRFs, for their Johannesburg Branch. The ideal candidate must have a minimum of 5 years' experience in HVACR Systems Operations and Control.Please only apply should you meet all of the requirements. Should you not receive any feedback from us with regards to your application after 2 weeks, please consider your app...
4 days ago

Strategic Management Consultant
Location: Johannesburg
Salary:
Got Strategy in Your DNA? Let’s Consult Your Next Move! Are you the kind of person who sees business problems and thinks, “Now that’s a strategy session waiting to happen”? Do you turn chaos into clarity faster than you can say “synergy”? Then it's time to make your next power play with a sharp, boutique advisory firm that’s as obsessed with impact as...
5 days ago

Events Co-Ordinator
Location: Sandton
Salary:
6 days ago

Data Engineer
Location: Johannesburg
Salary: 840000 Annually
Apply here to showcase your Data Engineer skills! Work with modern tech, big data, and a team that loves clean, scalable solutions.
7 days ago

Finance Business Partner
Location: Johannesburg
Salary: 800000
An opportunity for a Finance Business Partner.
7 days ago

Quantitative Risk Analyst
Location: Johannesburg
Salary: Market related
We are looking for a Quantitative Risk Senior consultant to join a dynamic team specializing in treasury, trading, and risk systems. This role focuses on helping clients with the design and implementation of risk management processes, operating models, and performance measurement techniques, ensuring that organizational, technological, and process changes align effectively.
7 days ago

Client Support consultant

Similar jobs you might be interested in:

Create a free job alert for Client Support consultant in Johannesburg