Client and Mitigation Analyst

Recruiter:

Network Recruitment

Job Ref:

BIT005212/RM

Date posted:

Friday, November 28, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Our client is seeking an Intermediate Client Mitigation Analyst to support their risk management and service improvement functions.

POSITION INFO:
Key Responsibilities:

Analyse client data, cases, and trends to identify potential risks or areas of concern
Investigate root causes of client issues and propose mitigation plans
Work closely with operations, compliance, and customer-facing teams to resolve complex cases
Monitor the effectiveness of implemented mitigation strategies
Prepare detailed reports and documentation for internal stakeholders
Ensure adherence to internal controls, policies, and industry regulations
Provide recommendations to improve processes, reduce client risk, and enhance service quality
Support escalated client matters with a risk-focused approach

Job Experience and Key Requirements:

2–4+ years of experience in risk analysis, client operations, compliance, or a related field
Strong analytical and problem-solving abilities
Excellent communication skills and the ability to handle sensitive client situations professionally
Experience working with data analysis tools, dashboards, or case management systems
Strong attention to detail and the ability to manage multiple priorities
Understanding of risk frameworks, operational controls, or compliance processes is an advantage
Ability to collaborate effectively across departments

Desirable Skills:

Experience in financial services, insurance, fintech, or a regulated environment
Exposure to fraud prevention, quality assurance, or dispute resolution
Proficiency with Excel, SQL, or BI tools

For more exciting IT vacancies, visit: />
We also specialise in recruiting for:

Software Developers (Back-End, Front-End, Full Stack)
Mobile Developers
Business & Systems Analysts
Data Scientists & Data Analysts
Big Data Professionals
Cloud Experts
Cybersecurity Specialists

If you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will remain in our database for future opportunities.

For more information, contact:
Rethabile Moloi
Recruitment Researcher

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