Clinical Program Strategy and Design Lead (CPSDL)

SUMMARY:
The Clinical Program Strategy and Design Lead will play a pivotal role in shaping innovative health programs that blend digital health, AI-enabled coaching, and in-person services.

POSITION INFO:

Clinical Program Strategy and Design Lead (CPSDL)
Shape the future of digital health and self-care innovation
Remote | R100 000 - R150 000 per month

About Our Client
Our client is a digital health social enterprise dedicated to improving the lives of people living with or at risk for chronic health needs. By combining behavioural science, technology, and evidence-based care, they empower individuals, caregivers, and providers to achieve longer, healthier lives. Their mission-driven approach, global outlook, and collaborative culture make this an exciting opportunity to make a tangible impact on health outcomes at scale.

The Role: Clinical Program Strategy and Design Lead (CPSDL)
The Clinical Program Strategy and Design Lead will play a pivotal role in shaping innovative health programs that blend digital health, AI-enabled coaching, and in-person services. This role bridges clinical expertise, systems thinking, program design, and analytics to ensure measurable improvements in health outcomes, efficiency, and member experience. Working closely with cross-functional teams, you will design evidence-based, human-centered, and scalable programs for diverse populations.

Key Responsibilities

• Lead the design of digital health coaching programs from concept through to scale.

• Translate clinical guidelines into structured care models, pathways, and service flows.

• Apply human-centered design principles to co-create solutions with members and providers.

• Integrate evidence-based protocols, digital tools, and AI-enabled coaching into care pathways.

• Develop engaging curricula, content, and coaching flows across multiple formats.

• Collaborate cross-functionally with product, UX, data, operations, and research teams.

• Establish and track program KPIs on outcomes, engagement, retention, and cost impact.

• Drive continuous learning, quality assurance, and risk management in program delivery.

• Represent program strategy in external partnerships and stakeholder engagements.

• Provide strategic leadership on new program opportunities (e.g., womens health, oncology, chronic disease).

About You

• Advanced degree in medicine (MD, Nurse Practitioner NP, PharmD).

• Additional postgraduate degree (MBA, MPH, or MS in Public Health/Health Behaviour).

• 6-10+ years experience in program strategy, curriculum development, population health, or implementation science.

• Proven ability to translate global/local guidelines into scalable health programs.

• Strong grounding in behaviour change science (goal-setting, motivational interviewing, habit design).

• Previous experience in digital health, telehealth, or tech-enabled coaching.

• Demonstrated people management, collaboration, and communication skills.

• Excellent analytical ability with a track record of evidence-based decision-making.

Nice-to-Have

• Exposure to instructional design or UX principles.

• Familiarity with GDPR/HIPAA, ISO standards, or similar compliance frameworks.

• Experience managing external content creators.

• Prior engagement with funders, payers, or regulatory stakeholders.