SUMMARY:
The Clinical Program Strategy and Design Lead will play a pivotal role in shaping innovative health programs that blend digital health, AI-enabled coaching, and in-person services.
POSITION INFO:
Clinical Program Strategy and Design Lead (CPSDL)
Shape the future of digital health and self-care innovation
Remote | R100 000 - R150 000 per month
About Our Client
Our client is a digital health social enterprise dedicated to improving the lives of people living with or at risk for chronic health needs. By combining behavioural science, technology, and evidence-based care, they empower individuals, caregivers, and providers to achieve longer, healthier lives. Their mission-driven approach, global outlook, and collaborative culture make this an exciting opportunity to make a tangible impact on health outcomes at scale.
The Role: Clinical Program Strategy and Design Lead (CPSDL)
The Clinical Program Strategy and Design Lead will play a pivotal role in shaping innovative health programs that blend digital health, AI-enabled coaching, and in-person services. This role bridges clinical expertise, systems thinking, program design, and analytics to ensure measurable improvements in health outcomes, efficiency, and member experience. Working closely with cross-functional teams, you will design evidence-based, human-centered, and scalable programs for diverse populations.
Key Responsibilities
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Lead the design of digital health coaching programs from concept through to scale.
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Translate clinical guidelines into structured care models, pathways, and service flows.
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Apply human-centered design principles to co-create solutions with members and providers.
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Integrate evidence-based protocols, digital tools, and AI-enabled coaching into care pathways.
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Develop engaging curricula, content, and coaching flows across multiple formats.
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Collaborate cross-functionally with product, UX, data, operations, and research teams.
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Establish and track program KPIs on outcomes, engagement, retention, and cost impact.
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Drive continuous learning, quality assurance, and risk management in program delivery.
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Represent program strategy in external partnerships and stakeholder engagements.
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Provide strategic leadership on new program opportunities (e.g., womens health, oncology, chronic disease).
About You
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Advanced degree in medicine (MD, Nurse Practitioner NP, PharmD).
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Additional postgraduate degree (MBA, MPH, or MS in Public Health/Health Behaviour).
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6-10+ years experience in program strategy, curriculum development, population health, or implementation science.
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Proven ability to translate global/local guidelines into scalable health programs.
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Strong grounding in behaviour change science (goal-setting, motivational interviewing, habit design).
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Previous experience in digital health, telehealth, or tech-enabled coaching.
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Demonstrated people management, collaboration, and communication skills.
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Excellent analytical ability with a track record of evidence-based decision-making.
Nice-to-Have
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Exposure to instructional design or UX principles.
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Familiarity with GDPR/HIPAA, ISO standards, or similar compliance frameworks.
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Experience managing external content creators.
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Prior engagement with funders, payers, or regulatory stakeholders.
