Collections Manager

SUMMARY:
The Head Collections is responsible for the strategic direction and operational effectiveness of the Collections department. This role involves developing and implementing strategies that align with institutional goals, fostering a positive work culture, and ensuring optimal performance in both collections and academic support functions. The Head will lead a team of supervisors, monitor performance metrics, and manage high-level escalations

POSITION INFO:
1.2 Responsibilities:

• Set and communicate the vision and strategy for Collections department.
• Develop long-term plans to balance collections and academic support goals effectively.
• Collaborate with finance, academics, and other departments to ensure smooth operations.
• Streamline processes for both collections and academic support.
• Introduce tools and systems to increase efficiency and productivity.
• Mentor and develop Collections Managers, ensuring their teams meet goals.
• Monitor performance metrics related to collections recovery rates and student academic support outcomes.
• Regularly review team performance and adjust strategies as needed.
• Manage high-level escalations related to collections and student academic issues.
• Act as a point of contact for institutional leadership and external partners.

• Bachelor's degree in Business Administration, Finance, Education, or a related field; a Master's degree is preferred.
• Minimum of 7 years of experience in a leadership role within client relations, collections, or a related field.
• Proven track record of developing and implementing successful strategies.
• Strong analytical skills and the ability to make data-driven decisions.
• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.
• Ability to work collaboratively across departments.
• Proficiency in relevant software and systems used in collections and academic support.
• Commitment to maintaining confidentiality and professionalism.
• Knowledge of legal regulations and ethical standards in collections.