SUMMARY:
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POSITION INFO:
In order to be considered the following is required:
- TOGAF 9 Certification
- Solutions Development Life Cycles
- Solutions Development Architecture
- ITIL v4 Expert Certification
- AWS / Azure Cloud Certifications
- Certified Information Systems Security Professional (CISSP) – desirable
- Project Management Professional (PMP) or PRINCE2 – desirable
- Minimum of 10 years' experience in IT solutions architecture, service implementation and operational delivery
- Proven expertise managing large-scale enterprise architecture implementations and multi-vendor integrations
- Deep technical expertise in AIOps frameworks, cloud technologies, observability platforms and IT automation
- Demonstrated proficiency in solution design and delivery leveraging platforms such as ScienceLogic SL1, ServiceNow and OpenTelemetry
Frameworks & Methodologies:
- Enterprise Architecture: TOGAF, Zachman
- Service Management: ITIL 4, SIAM
- Governance: COBIT, ISO 20000, ISO 27001
- DevOps / CI-CD: SAFe Agile, Scrum
- Automation: Infrastructure as Code (IaC), Terraform, Ansible
- AIOps & Observability: OpenTelemetry, Prometheus, ScienceLogic
Duties & Responsibilities:
Solutions & Services Architecture Strategy:
- Operationalize strategic technology roadmaps and solution blueprints developed by the CTO’s Eco System Development team
- Implement solution architecture principles and best practices ensuring operational consistency and scalability
- Manage technology governance forums to oversee solution architecture decisions and ensure alignment with strategic objectives
IT and AIOps Solutions Design:
- Develop detailed enterprise solution architectures for cloud, hybrid IT and on-premise environments based on CTO guidelines
- Integrate and optimize technology platforms such as ScienceLogic SL1, ServiceNow, PagerDuty and similar AIOps tools
- Design and implement advanced observability and monitoring frameworks leveraging OpenTelemetry, Prometheus and other AI-driven solutions
Service Architecture & Design Alignment:
- Align solution implementations closely with IT Service Management (ITSM) and operational service delivery frameworks
- Enforce Service Integration and Management (SIAM) standards ensuring multi-vendor service architectures are cohesive and operationally efficient
- Develop detailed service blueprints guiding standardized implementation practices across all service projects
Technology Implementation Governance:
- Oversee technology selection and vendor evaluations consistent with strategic architecture frameworks set by the CTO
- Ensure solution implementations strictly comply with ITIL, ISO 20000, ISO 27001 and other relevant standards
- Guide and manage transition processes to integrate new solutions seamlessly into operational support frameworks
Solutions Implementation & Delivery Oversight:
- Ensure timely, within-budget delivery of customer-specific IT and AIOps solutions aligned with architectural standards
- Establish and enforce robust DevOps, Continuous Integration and Continuous Deployment (CI/CD) and automation practices
- Manage complex multi-cloud deployments ensuring high availability, fault tolerance, and robust disaster recovery strategies
Innovation & Continuous Improvement:
- Drive the adoption of AI-driven automation, advanced analytics and next-generation observability within operational services
- Evaluate emerging technologies for practical application in service implementations, ensuring agility and resilience
- Facilitate AIOps maturity advancement through structured adoption phases (Discover, Integrate, Optimize, Align, Innovate and Future Proof)
Risk & Compliance Management:
- Ensure implemented solutions adhere to compliance standards including ISO 27001, NIST, GDPR, POPIA and data sovereignty requirements
- Implement comprehensive security measures based on Zero Trust models and disaster recovery best practices
- Proactively identify and manage risks associated with solution architectures, infrastructure, cloud deployments and vendor dependencies
Vendor and Partner Management:
- Manage operational relationships with OEM and technology partners, ensuring solutions align with contractual commitments and SLAs
- Enforce strict architecture integration requirements and performance standards across all vendor-provided solutions
- Negotiate and manage vendor agreements in alignment with defined solution architectures and operational deliverables
Performance Measurement & Reporting:
- Develop and track Key Performance Indicators (KPIs) specific to solution performance, delivery quality and operational adoption
- Regularly provide comprehensive performance reports and architecture health dashboards to senior leadership and governance forums
- Utilize operational analytics to continuously enhance solution performance, optimize costs and elevate service quality
If you would like to email your CV directly – please send it to
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