Commercial Manager

Recruiter:

Broad Based Executive Appointments

Job Ref:

CM47

Date posted:

Tuesday, November 23, 2021

Location:

CapeTown, South Africa

Salary:

Negotiable

SUMMARY:
Commercial Manager

POSITION INFO:

Objectives of the position:

Responsible to manage the Commercial functions – intervention in Operations will be required at times.

Education and work experience requirements:

Grade 12
Relevant work experience
Previous supervisory / management experience
Extensive courier industry knowldge

Principle accountabilities:

Day to day operations:

Core responsibility: Sales Team and Customer Services Team. To lead, drive and exceed profitable growth – ensuring sales targets are aligned to the company’s strategy
Analysing sales performance; daily and weekly review meetings - ensuring that the team is focused and driven
Lead role in sales ensuring the promise on budget is delivered
Assessing profitability and opportunities
Assuming a lead role in solving commercial issues that may arise
Involvement in asset management and utilization
Emphasis to be placed on increase of Sales and Sales Target
Assisting in the completion in annual Budgets and the maintenance thereof
Monitor and measure the delivery network - investigate deliveries in order to maintain the KPI standards
Daily report to General Manager with emphasis in point form of the above
Ensure that Company Policy and procedures within the branch are adhered to
To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers immediate and future needs
Prepare contingency plans in cases of operating system failure on Parcel Perfect

Manage Customer Relationships:

To ensure every contact with an internal or external customer is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of our customers immediate and future needs
Business retention – expand and further develop existing Client base
To ensure every contact with an internal or external customer is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of our customers immediate and future needs
Business retention – expand and further develop existing Client base

Operational Management:

To evaluate the operating procedure planning during the process flow using Parcel Perfect
To maintain the Express Parcel Perfect billing system in immaculate condition. This includes the smooth running of the billing and invoices
To ensure that all operational procedures are maintained in excellent filling order, database on Parcel Perfect is kept in order and cleaned out where necessary
Ensure that all inbound shipments are processed accurately and timely according to Rhenus
Express procedures and ISO. Managing and sorting in the correct service products, monitoring of consignment and all deliveries are made on time every time
Ensure that checks are done according to policy and procedure
Manage the correct hand in of all outbound shipments on the Express network
Ensuring that security checks are properly carried out and holding back any shipments and paperwork that cannot be properly accounted for
Processing all outbound shipments, meeting and relevant cut off times as agreed
Processing all outbound material as per the Express Operating Procedures and Parcel Perfect
Managing and sorting in the correct service products, monitoring of shipments are delivered on time in full

Staff Management:

Participate in the recruitment and selection of staff and agree performance standards with new and existing staff
Appraising their performance and thereby identifying needs on a regular basis
Developing staff by coaching and on the job training and implementing training in Conjunction with the training department
Encouraging high levels of motivation and enthusiasm amongst staff members and handling disciplinary matter when required

Management of customer accounts:

Compile weekly / monthly billing reports on sales accounts and the exact amount of business and potential business generated by these accounts
Providing evidence of weekly finance meetings held with the customer – if / when necessary
Follow up and conclude outstanding debtors

Security management:

Upholding strict, effective security and billing procedures to ensure our existing and future customers can safely utilize our service

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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