Commercial Service Leader

Recruiter:

Network Recruitment

Job Ref:

NFC025586/MICH

Date posted:

Monday, November 9, 2026

Location:

Johannesburg, South Africa

SUMMARY:

Commercial Service Leader

Take the Lead in Delivering Exceptional Service Performance

A leading organisation within the technical and engineering services sector is seeking a driven and commercially astute Commercial Service Leader to oversee service operations, lead a high-performing team, and ensure outstanding customer satisfaction while driving profitability and operational excellence. This position offers the opportunity to combine strong people leadership with commercial accountability in a customer-focused environment.

Key Responsibilities

Employee Management

Lead, coach, and develop employees through ongoing training and development initiatives.
Foster a positive and engaged work environment that encourages employee participation and continuous improvement.
Set clear performance objectives and conduct regular performance reviews.
Manage employee performance through consistent feedback and support.
Conduct regular team meetings to ensure alignment and effective communication.
Ensure compliance with all safety practices, company standards, and statutory requirements.

Customer Service Management

Build and maintain strong relationships with customers through regular interactions and proactive communication.
Conduct planned customer visits to address concerns and strengthen partnerships.
Provide customers with updates regarding equipment performance, maintenance requirements, and future recommendations.
Drive customer satisfaction initiatives and implement action plans based on customer feedback and survey results.

Financial Management

Safeguard revenue streams and contribute to the profitability of the business unit.
Drive achievement of operational and financial targets.
Manage resources effectively while protecting company assets.
Monitor budgets, track performance against targets, and address deviations where necessary.

Operational Excellence

Ensure strict adherence to company policies, procedures, and operational processes.
Monitor service delivery standards and ensure compliance with contractual obligations and regulatory requirements.
Champion a culture of health, safety, and quality throughout the operation.

Minimum Requirements

Minimum 3 years' experience within a service management environment.
Tertiary qualification, preferably in Engineering or a Commercial-related field.
Technical industry experience will be highly advantageous.
Demonstrated ability to manage people, performance, and customer relationships.
Strong commercial awareness with a focus on achieving business objectives.

Key Competencies

Strong leadership and team management skills
Customer-focused approach
Excellent interpersonal and communication skills
Results-driven mindset
Strategic thinking and planning ability
Project management capability
Strong attention to detail and process adherence
Team-oriented approach
Good collaboration and stakeholder management skills
Understanding of health and safety requirements

Why Apply?

This is an excellent opportunity for an ambitious service management professional looking to advance their career within a dynamic technical environment. You will play a critical role in improving operational performance, strengthening customer relationships, and driving commercial success.

POSITION INFO:
Interested candidates with a strong service management background and a passion for leadership are encouraged to apply.

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