Commercial Vehicle Service Advisor - Gauteng, Midvaal

SUMMARY:
Remuneration: R25 000 – R30 000 + Incentive + Medical aid + Pension/Provident fund
 
Purpose Of The Job:
 
Our Client a busy Commercial Vehicle Dealership is looking for a skilled and experienced Commercial Vehicle Service Advisor to join their Team.

POSITION INFO:
Duties:

• Greeting customers and assisting with any queries
• Opening of Estimates and Job cars for work to be done
• Ensure Estimate goes to client via email and a phone call is make for approval of required within 1 hour of booking or truck arrival for repairs and any alternative to expensive repairs
• Consult with mechanics, foreman or technical advisors regards to repairs
• Check and confirm warranty, service or maintenance plans and if items needing work are covered or need to be billed
• Communicate with parts department to ensure timeous parts availability
• Obtain order numbers and issue go ahead to foreman/technicians
• Update clients on status of vehicles
• Prepare job cards to be invoiced before vehicle is collected/released
• Control the daily Workshop workflow sheet – send out by end of business
• Control Workshop efficient report, hours allocated vs worked
• Control gate-pass book and company policies regarding vehicle movements, IE, NO vehicle leaves without payment
• Adhere to all company policies
• Send Proof of payments to accounts and ensure debtors are loaded and removed
• Responsible for the total customer handling process in the service and repairs area
• Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust
• Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)
• Build and maintain a positive service image amongst customers
• Handle all customer requirements by offering alternative repair solutions and pricing options
• Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters
• Must be able to handle all customer complaints and issues up to a certain level
• Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments
• Follow-up after the service / repair to ensure the customer is satisfied with the work done
• Develop sales leads for future business and forward leads to the sales department

• Matric (Grade 12)
• Min 2 years’ relevant experience within the motor industry at Commercial Vehicle Dealership level
• Team player, friendly and energetic
• Relevant training/qualifications as a Service Advisor or similar role
• Strong understanding of Commercial Vehicle technology and the Automotive Industry
• Computer Literate
• Self-Motivated
• Target/Goal driven
• Extremely good with client relationships (Excellent Customer Service)
• Strong Administration skills