Commercial Workshop Manager

SUMMARY:
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POSITION INFO:

Job Title: Commercial Workshop Manager (Truck Gearbox Division)
Job Purpose

The Commercial Workshop Manager will be responsible for the overall management and performance of the Mayfair Gearbox Commercial Workshop. The role ensures the efficient running of workshop operations, effective management of staff, quality control of repairs, customer satisfaction, cost control, and achievement of productivity and profitability targets. The Workshop Manager will lead the commercial team in delivering high-quality gearbox and drivetrain repairs within agreed turnaround times and company standards.

Key Responsibilities
Workshop Operations Management

Oversee and manage the daily operations of the commercial workshop.

Plan and control workflow, ensuring efficient job allocation and productivity.

Ensure job cards are opened, updated, and closed accurately and on time.

Monitor turnaround times and ensure jobs are completed within agreed deadlines.

Ensure effective communication between workshop, service advisors, parts, and management.

Staff Management & Leadership

Manage and supervise workshop staff including foreman, technicians, assistants, and apprentices.

Ensure discipline, attendance, and performance management within the workshop.

Conduct toolbox talks and daily production meetings.

Identify training needs and implement development plans for employees.

Lead and motivate the team to achieve operational and service targets.

Quality Control & Technical Oversight

Ensure all repairs and rebuilds meet Mayfair Gearbox quality standards.

Monitor and reduce comebacks through effective inspection and testing processes.

Provide technical support and guidance on complex gearbox and drivetrain diagnostics.

Ensure correct repair procedures are followed and documented.

Customer Service & Client Relations

Support service advisors with customer communication when technical explanations are required.

Handle escalated customer complaints and ensure effective resolution.

Maintain strong relationships with fleet clients, commercial customers, and key accounts.

Ensure customer satisfaction and service excellence across all workshop operations.

Financial & Cost Control

Manage workshop profitability through cost control and efficient operations.

Monitor labour recovery, productivity, and workshop performance metrics.

Control workshop consumables, tooling costs, and wastage.

Assist in preparing and managing budgets and forecasts.

Ensure correct quoting, authorisations, and invoicing processes are followed.

Parts, Tools & Equipment Management

Ensure correct parts ordering and availability to avoid delays.

Oversee tool control, special tools, and equipment maintenance.

Ensure workshop machinery and equipment are properly maintained and calibrated.

Implement systems to minimise loss and damage of tools and equipment.