SUMMARY:
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POSITION INFO:
Introduction
The Manager of Communications and CI is responsible for executing the comprehensive communication strategy, giving special attention to internal communications to foster a sense of community. They take the lead in formulating and executing the communication strategy for all crucial South Africa+ (SA+) markets, encompassing external communications. This involves crafting and steering external communication strategies, creating impactful campaigns, interacting with the media, and showcasing the business and its leadership. Regularly evaluating strategies ensures ongoing alignment with contemporary trends.
Duties & Responsibilities
Media & PR - Manage PR agency.
Overseeing creative, PR, and media procurement agencies. Devise, create, strategize, and execute media campaigns collaboratively with the backing of agency assistance. Craft press releases and Q&A materials while orchestrating responses to media inquiries alongside the CA&C Director. Formulate speeches, letters, and similar content to steer a targeted approach in addressing pivotal subjects, channeling these inputs into both the global communications team and the regional context. Oversee, monitor, and provide updates on the budget allocated for campaigns and external communications.
Content Development
Devise, ready, and execute an annual media strategy. Monitor the implementation and adapt as per market shifts. Collaborate with chosen journalists to convey corporate messages on crucial matters such as taxation, thwarting illegal trade, and regulatory advancements. Secure the backing of the General Manager and the Director of Corporate Affairs and Communication
Community Investment
Set and achieve goals for employee volunteerism in the CI program. Oversee and direct the CI ambassador initiative, maintaining consistent communication and assessing CI initiatives throughout the SA+ market. Take charge of expanding and guiding CI programs in our primary markets across the entirety of SA+, collaborating closely with consultants and government entities across EA markets. Monitor, record, and provide updates on the CI budget and initiatives.
Supplier Management
Effectively oversee the management of the company's communication vendors, encompassing communication consultants, printers, and more. Formulate project briefs and collaborate with procurement to identify essential suppliers for the department.
Corporate Identity & Internal Communications
Oversee and maintain all facets of corporate identity communications for the company. Revise internal communication resources, ensuring synchronization and assistance to other departments with communication aids. Disseminate and integrate these resources throughout all business functions. Guarantee that our offices, in coordination with the Facility Manager, feature updated corporate identity branding and supervise the project implementation process.
Customer complaint management
Facilitating the handling of consumer complaints by promptly directing incoming concerns and supervising their efficient resolution through the relevant department within the organization. Engaging in communication with external complainants as required. Monitoring and tracing issues to proactively recognize and tackle emerging challenges.
Event Management
Oversee the key corporate events, including roundtable deliberations, stakeholder assemblies, and internal roadshows or debuts. Formulate a well-defined communication strategy tailored for every member of the Executive Committee. Equip various departments with effective communication instruments designed for diverse company events. Take charge of all Corporate Identity and media initiatives
Desired Experience & Qualification
- Bachelor’s degree in media, PR, or communication.
- minimum of 3-5 years of professional expertise in Corporate Affairs/Communications or exhibit 3 years of experience as a Line Manager within a Communications role, emphasizing direct collaboration with the Executive Committee.
- Demonstrate robust verbal and written communication abilities in English, with a crucial emphasis on essential presentation skills.
- Possess 3 years of project management skills and hands-on experience specifically in the field of communications.
