Communications Coordinator

SUMMARY:
Carrick Financial Services is seeking an enthusiastic, organised and detail-oriented Communications Coordinator to support the delivery of communications across its South African and international operations. Working closely with the Group Communications Manager, the successful candidate will assist with stakeholder communications, both internal and external, content development, digital communications, campaign coordination and day-to-day departmental activities.
 
The position requires someone with strong written communication skills, excellent attention to detail and the ability to manage multiple tasks and deadlines. The individual should be comfortable working with stakeholders across different departments and regions, and willing to develop an understanding of the financial services industry.
 
This is primarily a communications and coordination role, with opportunities to contribute creatively to campaigns and wider Group initiatives. Graphic design skills would be advantageous but are not essential.

POSITION INFO:
Key Responsibilities Communications and Content Development Assist in drafting, editing and proofreading stakeholder communications, including client correspondence, newsletters, staff announcements, adviser communications and other business content. Support the development of content for Group communications campaigns, leadership articles and strategic initiatives. Ensure communications are accurate, clearly written, professionally presented and aligned with the Group's brand, tone of voice and messaging standards. Adapt approved content for different audiences, communication channels and regional requirements. Prepare content briefs and supporting material for website articles, social media and other digital platforms, working with the Marketing team on publication. Research and gather relevant information to support content development and communications initiatives. Digital Communications and Email Campaign Management Assist with the preparation, scheduling, testing and distribution of email communications through Mailchimp and other approved platforms. Maintain Mailchimp audiences, contact lists, segmentation, tags and distribution records in accordance with approved data management processes. Conduct quality checks on email content, links, recipient lists, personalisation and formatting before distribution. Coordinate the distribution of regular communications, including weekly market updates, investment commentary, adviser resources and internal announcements. Support the management of approved internal communications channels, including WhatsApp and email distribution groups. Monitor email campaign performance and compile basic reporting on delivery, engagement and campaign results. Campaign and Project Coordination Assist with the implementation of the Group Communications Plan and scheduled campaigns across Carrick's businesses and regions. Maintain communications schedules, campaign trackers, deadlines and project documentation. Coordinate campaign requirements, including content, supporting materials, stakeholder input, approvals and distribution. Liaise with internal departments, regional offices and external providers to ensure the timely delivery of communications activities. Follow up on outstanding information, approvals and deliverables, escalating delays or concerns where necessary. Assist with the coordination of communications relating to Group events, webinars, client initiatives and employee engagement activities. Stakeholder Engagement and Internal Communications Support effective communication between Head Office, regional offices and Group departments. Coordinate internal staff announcements, employee achievements, appointments, departures and other relevant business updates. Liaise with HR, Operations, IT, Compliance, Marketing and other departments to gather and verify information. Assist with communications that promote staff engagement, awareness and inclusion across the Group. Maintain professional and responsive relationships with internal stakeholders and service providers. Support the Group Communications Manager in coordinating communications requirements arising from leadership and operational initiatives. Communications Administration and Data Management Monitor incoming Communications requests, capture briefs and assist with prioritisation and workflow management. Maintain the Group Communications Plan, calendars, trackers and records of completed communications activities. Organise and maintain approved templates, content libraries, documents and departmental resources on SharePoint and other designated platforms. Coordinate updates to employee information, contact records, biographies and supporting communications materials. Assist with data verification, database management and reporting, working with relevant internal teams. Maintain accurate records of approvals, correspondence, distribution activities and campaign outcomes. Provide administrative and coordination support to the Group Communications Manager as required. Brand Consistency and Creative Support Ensure communications materials are consistent with Carrick's brand identity, tone of voice and visual standards. Work with the Marketing and Design team to coordinate artwork, visual assets, presentations and campaign materials. Prepare clear and complete creative briefs and review completed materials for accuracy and alignment with approved content. Assist with basic document formatting, presentation development and template-based design where required. Contribute ideas to communications campaigns, internal engagement initiatives and content development. Basic graphic design capability, including Canva or Adobe Creative Suite, would be advantageous but is not a core requirement of the role. Required Skills and Competencies Strong written and verbal communication skills, with a good command of English. Competent proofreading and grammar abilities. Strong organisational skills and the ability to manage multiple tasks and competing deadlines. High attention to detail, particularly when working with client information, communications content and distribution lists. Competence in Microsoft Office applications, particularly Word, Outlook, PowerPoint and Excel. Confidence working with digital platforms and the ability to learn new systems. Good interpersonal skills and the ability to communicate professionally with colleagues and stakeholders at different levels. A proactive approach, with the confidence to follow up on outstanding work and take ownership of assigned responsibilities. The ability to work independently while contributing positively to a collaborative team environment. Sound judgement, discretion and an appreciation of confidentiality when handling business and client information. Willingness to learn, accept feedback and develop professionally. Qualifications and Experience Preferred qualifications A relevant degree or diploma in Communications, Corporate Communications, Public Relations, or a related field. Experience Recent graduates and candidates with a minimum of two years of relevant experience are encouraged to apply. Previous experience in communications, content development, digital communications or administrative coordination would be advantageous. Experience in the financial services industry is not required, but an interest in learning about the industry is important. Advantageous skills, not required but with an aptitude to learn Experience with Mailchimp or other email marketing platforms. Familiarity with SharePoint, Microsoft Teams and digital workflow management systems. Basic understanding of audience segmentation, campaign analytics and reporting. Experience with Canva, Adobe Creative Suite or similar design applications. Basic knowledge of content management systems and social media platforms. Familiarity with AI-assisted productivity and content development tools, with an understanding of the importance of accuracy, confidentiality and editorial review. Personal Attributes We are looking for an individual who is: Enthusiastic, motivated and eager to learn. Reliable, accountable and committed to delivering high-quality work. Naturally organised, resourceful and solutions-oriented. Confident enough to ask questions, seek clarity and contribute ideas. Adaptable and comfortable working in a changing business environment. Collaborative, approachable and able to build positive working relationships. Curious about business, communications and the wider financial services industry. Willing to take initiative and develop greater responsibility over time. What the Role Offers The successful candidate will gain exposure to a broad range of corporate communications activities across an established international financial services group. Working directly with the Group Communications Manager, the role offers practical experience in campaign delivery, content development, digital communications, leadership messaging, internal communications and stakeholder engagement. It is an opportunity for an early-career communications professional to develop their skills, contribute ideas and grow within a dynamic business environment.